Lizzie Robinson
Denham Springs,LA
Summary
Dynamic Customer Service Representative with AT&T Wireless, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and optimize processes, demonstrating patience and resilience in high-pressure situations. Skilled in Microsoft Excel, ensuring efficient follow-up and scheduling for superior service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
AT&T Wireless
Dallas, TX
08.2019 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Glen Oaks High
Baton Rouge, LA05.2019
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Microsoft Excel
- Follow-up skills
- Scheduling
- Process optimization
Timeline
Customer Service Representative
AT&T Wireless
08.2019 - 04.2025
High School Diploma -
Glen Oaks High