Ljiljana Matovic
Orlando,FL
Summary
Dynamic and results-driven professional with over 18 years of experience in the travel industry, specializing in commercial sales, key account management, and operations. Proven track record of leading teams to success, securing multi-million-dollar deals, and being recognized as Employee of the Year. Proficient in Excel and CRM Zoho, with multilingual capabilities in Serbian and Croatian. Ambitious and driven, seeking to leverage my expertise and leadership skills as [Desired Position] to drive growth and enhance client satisfaction at [Target Company]. Commercial Sales]
Overview
20
20
years of professional experience
Work History
Head of Commercial Sales
Meeting Point North America
09.2018 - Current
- Spearhead the commercial sales strategy, driving significant revenue growth and enhancing client satisfactio
- Develop and execute comprehensive sales plans, aligning with organizational goals and market trends
- Foster and maintain robust relationships with key clients and industry stakeholders, ensuring long-term business partnerships.
- Lead and mentor the commercial sales team, promoting a culture of excellence and continuous improvement
- Collaborate with cross-functional teams to innovate and deliver exceptional client solutions
Key Accounts Manager
Meeting Point North America
07.2012 - 09.2018
- Managed and developed key accounts, enhancing customer relationships and satisfaction
- Negotiated contracts and agreements, securing substantial deals
- Conducted market analysis to identify new business opportunities.
Reservations Manager
Travalco Inc
11.2011 - 07.2012
- Managed a team of 5 reservations agents, ensuring high standards of customer service and operational efficiency
- Coordinated daily reservation activities and collaborated with other departments to streamline processes.
- Implemented and monitored performance metrics to enhance service delivery.
Reservations Supervisor
Meeting Point North America
03.2004 - 11.2011
- Led a team of 10 reservations agents, providing training and support.
- Ensured high standards of customer service and satisfaction
- Developed and implemented effective reservation processes.
Education
[Your Major]
Oak Ridge High School
Orlando, FL05.2001
Skills
- Proficient in Excel and CRM Zoho
- Fluent in Serbian and Croatian
- Strong leadership and team management
- Excellent communication and negotiation
- Strategic planning and market analysis
Accomplishments
- Employee of the Year: Recognized for outstanding performance and contributions to the company in 2010 and 2011.
- Secured High-Value Contracts: Played a pivotal role in negotiating and securing several high-value contracts globally, contributing significantly to the company's revenue growth.
References
Available upon request.
Timeline
Head of Commercial Sales
Meeting Point North America
09.2018 - Current
Key Accounts Manager
Meeting Point North America
07.2012 - 09.2018
Reservations Manager
Travalco Inc
11.2011 - 07.2012
Reservations Supervisor
Meeting Point North America
03.2004 - 11.2011
[Your Major]
Oak Ridge High School