Summary
Overview
Work History
Education
Skills
LANGUAGES
Interests
Timeline
Generic

Ljiljana Stojanovic-Lily

Alpha,USA

Summary

I would love to work for the company that would utilize my already acquired skills where I can grow and become a part of the team

Experienced sales professional with proven ability to drive revenue growth and build lasting client relationships. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expertise in strategic account management, client negotiations, and market analysis. Renowned for reliability, communication skills, and results-driven mindset.

Overview

27
27
years of professional experience

Work History

Account Executive

Chubb Insurance company
06.2024 - Current
  • Currently holding a role at a Chubb Customer Center as a licensed Account Executive.
  • First line of contact at the service center for insurance policyholders and agency partners.
  • Responsibilities include processing changes in MPRT and PLS systems, quoting new business and servicing existing lines of business. Looking for opportunities to cross sell and round up accounts.
  • Resolving issues and concerns about coverages. Reviewing insurance contracts and providing explanations to policyholders, Matching insured’s coverage needs to the appropriate policy and the amount of coverage.
  • Easily adaptable to situations and a team player.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.

Mcpherson and Newland Insurance
04.2023 - Current
  • First point of contact with the customer. Completing auto and home fact finding sheets. Quoting customers with different carriers and finding the best company for customers needs. Pivoting to other lines of insurance trying to round up the account. Handling change processing from beginning to issuance, making sure everything was processed correctly. Answering and reviewing coverage questions and making suggestions if necessary. Processing payments and reviewing payment plans with customers.

Restaurant owner operator

Fresh Tortilla Grill
06.2008 - 05.2022
  • Responsible for paying day to day operations of the restaurant bills, filing, updating POS with new food items, prices and uploading photos. I worked in the front of the house greeting customers and taking their orders. I also answered the phones and took orders over the phone. When there was an issue with orders I would resolve the issue. I also managed the waitstaff.

Customer Service Representative

StateFarm Insurance
01.1999 - 08.2016
  • I was actively selling auto, home, life and commercial insurance. My job duties included servicing policies, adding or replacing vehicles, going over the coverages with insured and finding the best solution for their insurance needs. With home insurance policies I would have to come up with the replacement cost for the house and insure it accordingly.
  • Able to review insurance contracts and find parts that concern insured.
  • Interpret insurance contract and relay message to insured
  • If there was a discrepancy with the billing my job was to figure it out why. I was tasked with selling commercial auto, business and workers compensation policies in addition to private lines.

Education

Associates degree - accounting

Union county college
Cranford, NJ

Professional School of Business - Property and casualty, life and health insurance license

Milburn, NJ
07.2000

Skills

  • Good verbal and listening skills
  • Organizational skills
  • Able to adapt
  • Quick study and ability to adapt
  • Team player
  • Use of MPRT and PLS systems
  • MS Word
  • Client relationship building
  • Account management
  • Relationship building and management
  • Written and verbal communication
  • Customer service

LANGUAGES

Fluent in English and Serbo Croatian

Interests

  • Sharing travel tips, recommendations, and insights with fellow enthusiasts
  • Enjoying the art of baking and pastry-making, experimenting with recipes

Timeline

Account Executive

Chubb Insurance company
06.2024 - Current

Mcpherson and Newland Insurance
04.2023 - Current

Restaurant owner operator

Fresh Tortilla Grill
06.2008 - 05.2022

Customer Service Representative

StateFarm Insurance
01.1999 - 08.2016

Professional School of Business - Property and casualty, life and health insurance license

Associates degree - accounting

Union county college

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Ljiljana Stojanovic-Lily