Khiabet Espinosa
Miramar,FL
Summary
Enthusiastic, detail-oriented individual with over five years of varied work experience providing exceptional customer service in hospitality. Highly organized, self-motivated, and an effective communicator in both English and Spanish. Seeking a full-time position where I can leverage my unique educational background, work experience, and passion for working with people to drive business success.
Overview
7
7
years of professional experience
Work History
Bar Manager
JOEY Restaurant Group
Miami, FL
10.2023 - Current
- Reviewed weekly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Analyzed financial data such as costs associated with labor efficiency, waste reduction and cost control initiatives.
Guest Service Manager
JOEY Restaurant Group
Miami, FL
05.2023 - 10.2023
- Assisted in the recruitment, training and management of Guest Service staff.
- Developed strategies to increase customer satisfaction levels and reduce customer complaints.
- Provided support with day-to-day operational issues related to guest services.
- Implemented new processes and systems to enhance the overall customer experience.
Lead Bartender
The Wharf Miami
Miami, FL
06.2022 - 05.2023
- Maintained bar inventory, ordered supplies and restocked items as necessary.
- Managed closing procedures such as counting money, balancing tills and reconciling receipts at end of shift.
- Supervised other staff members in order to ensure tasks were completed correctly and efficiently.
- Scheduled employee shifts based on business needs while ensuring adequate coverage during peak times.
Assistant Bar Manager
Crazy About You
Miami, FL
06.2019 - 05.2022
- Supervised the setup and execution of events ranging up to 150 people
- Trained and supervised bar and restaurant staff of 50 to uphold service standards, food quality, and customer satisfaction and retention
- Capitalized on opportunities to upsell beverage and food options, driving up per sales revenues and maximizing profits
- Recruiting and Staffing Logistics: Training coordination, Posting Jobs, screening applicants, applicant interviews
- Adjusted team member manual for newly hired employees, Collected hiring information need for compliance with State and Federal employee work regulation.
- Maintained accurate inventory of alcoholic beverages and ensured stock was ordered as needed.
Administrative Assistant
Massage Envy
05.2017 - 05.2019
- Performing administrative tasks related to leasing, marketing, and customer service at the community to achieve occupancy and retention goals
- Assisted team members with closing duties, generated daily sales reports for staff and completing daily checklists.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared expense reports on behalf of executives in accordance with company policies and procedures.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Education
Bachelor of Business Administration - Human Resource and Finance
Florida International University
05.2023
Associates of Science - Individual Studies
Broward College
05.2020
Skills
- HRIS (ADP/ REGIS HRG)
- Inventory Management
- Staff Training
- Budget Development
- Labor Cost Control
- Vendor Management
- Training for Intervention Procedures (TIPS)
- FL SERVE SAFE ALCOHOL
- Outlook, Word, Excel, PowerPoint
Timeline
Bar Manager
JOEY Restaurant Group
10.2023 - Current
Guest Service Manager
JOEY Restaurant Group
05.2023 - 10.2023
Lead Bartender
The Wharf Miami
06.2022 - 05.2023
Assistant Bar Manager
Crazy About You
06.2019 - 05.2022
Administrative Assistant
Massage Envy
05.2017 - 05.2019
Bachelor of Business Administration - Human Resource and Finance
Florida International University
Associates of Science - Individual Studies
Broward College
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