L. Katie Robinson
Richmond
Summary
I am a dynamic professional with extensive experience in business development and financial management. I am skilled in employee training and operational efficiency, consistently achieving strategic objectives and exceeding customer expectations. I am ready and equipped to leverage my expertise to enhance business performance.
Overview
11
11
years of professional experience
Work History
Business Owner
Kaye The Brand, LLC
Houston, TX
10.2024 - Current
- Managed daily operations to ensure seamless business functionality
- Developed marketing strategies to enhance brand visibility and customer engagement
- Streamlined inventory management processes for improved efficiency and accuracy
- Cultivated relationships with suppliers to negotiate favorable terms and pricing
- Implemented customer feedback systems to drive product improvements
- Oversaw financial planning, budgeting, and reporting for profitability tracking
- Trained and mentored team members in operational best practices
- Analyzed market trends to identify growth opportunities and inform strategic decisions
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Delivered exceptional results under tight deadlines by prioritizing tasks effectively and delegating responsibilities appropriately throughout the team.
Surgical Coordinator
GULF COAST VASCULAR
Cypress, TX
08.2021 - 08.2024
- Coordinated surgical schedules to optimize operating room efficiency and resource allocation.
- Collaborated with surgeons and nursing staff to ensure seamless patient care transitions.
- Managed patient records using electronic health record systems to maintain data accuracy.
- Prepared pre-operative documentation, ensuring compliance with regulatory standards and protocols.
- Streamlined communication between departments to enhance workflow and reduce delays.
- Developed training materials for new staff on surgical procedures and scheduling processes.
- Implemented process improvements that reduced patient wait times in surgical consultations.
- Assisted in quality assurance initiatives to uphold high standards of patient safety and care.
- Efficiently managed high volume caseloads while maintaining meticulous attention to detail in scheduling logistics and documentation.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
Assistant Office Manager
West Bank Cardiology
Plaquemine, LA
07.2019 - 08.2021
- Streamlined office operations by implementing efficient scheduling systems and workflows.
- Coordinated communications between departments to enhance collaboration and information sharing.
- Supervised administrative staff, providing guidance and training to improve team performance.
- Developed and maintained filing systems, ensuring easy access to patient records and documentation.
- Managed inventory of office supplies, optimizing procurement processes for cost efficiency.
- Assisted in preparing reports for management, contributing to strategic decision-making processes.
- Oversaw patient appointment scheduling, enhancing clinic efficiency and patient satisfaction levels.
- Led initiatives to improve office procedures, resulting in increased operational effectiveness and reduced delays.
- Managed daily operations, ensuring timely completion of tasks and maintaining a well-organized work environment.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Case Manager
ARC of Assumption
Napoleonville, LA
04.2015 - 07.2019
- Coordinated comprehensive care plans for individuals with disabilities, ensuring tailored support and resources.
- Assessed client needs through interviews and evaluations, facilitating appropriate service referrals.
- Developed training materials to enhance staff understanding of case management best practices.
- Monitored progress of clients' development goals, adjusting strategies to improve outcomes effectively.
- Collaborated with interdisciplinary teams to streamline services and enhance client care delivery.
- Led workshops for families on navigating resources, promoting empowerment and advocacy skills.
- Mentored junior case managers, fostering professional growth and adherence to organizational standards.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Education
Associate of Applied Business -
Baton Rouge Community College
Baton Rouge, LA05-2014
Skills
- Work Planning and Prioritization
- Business planning
- Employee training
- Team collaboration and leadership
- Project management
- Business development
- Business administration
- Purchasing and planning
- Strategic Decision-making
- Issue resolution
- Professional networking
- Budget control
- Operations management
- Social media marketing
- Cost control and budgeting
- Staff hiring
- Sales planning
- Financial management
- Sales development
- Accounting management
- Strategic planning
- Business marketing
- New business development
- Staff management
- Public speaking
- Coaching and mentoring
- Sales strategics
- Process improvement
- Task delegation
- Financial administration
- Financial planning
- Vendor relationship management
- Entrepreneurial personality
- Relationship building
Timeline
Business Owner
Kaye The Brand, LLC
10.2024 - Current
Surgical Coordinator
GULF COAST VASCULAR
08.2021 - 08.2024
Assistant Office Manager
West Bank Cardiology
07.2019 - 08.2021
Case Manager
ARC of Assumption
04.2015 - 07.2019
Associate of Applied Business -
Baton Rouge Community College