Summary
Overview
Work History
Education
Skills
Accomplishments
References
Additional Information
Timeline
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Gavin Healy-McGue

Traverse City,MI

Summary

Dedicated and motivated individual with proven ability to quickly learn new skills and adapt to ever-changing technology. Highly skilled in Customer service, with a kind, compassionate and patient demeanor. Proven ability to utilize critical thinking, deductive reasoning, and problem-solving skills to deliver a high level of service with every interaction.

Overview

8
8
years of professional experience

Work History

Technical Support REPRESENTATIVE

Verizon wireless
08.2020 - 08.2023
  • Demonstrated ability to quickly learn new hardware, software and adapt to updated systems
  • Excelled at educating customers through expert guidance, ensuring a deep understanding of products and services
  • Quickly identified technical issues with a focus on efficient resolution through collaboration with team members, utilization of resources, and discovery-based questioning with the customer.

support coordinator/escalations

Verizon wireless
04.2020 - 07.2020
  • Supported team members by taking escalated calls, handling complex concerns by thoroughly investigating issues, implementing effective solutions, and achieving customer satisfaction
  • Effectively managed challenging situations with professionalism, often turning negative experiences into positive outcomes
  • Collaborated with other departments/team members and utilized various resources to ensure issues were identified quickly and resolution was provided successfully.

CUSTOMER SERVICE ADVOCATE

VERIZON WIRELESS
11.2018 - 03.2020
  • Participated in monthly coaching consistently exceeding expectations and quickly implementing feedback provided by supervisors
  • Contributed to creating an engaging and supportive work environment during team meetings
  • Maintained a positive work environment with emphasis on collaboration and continuous improvement through teamwork.

RETAIL SALES ASSOCIATE

VERIZON WIRELESS
09.2015 - 10.2018
  • Increased sales revenue by quickly building rapport with customers and recommending products based on their expressed needs
  • Achieved high levels of customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming environment
  • Developed new customer relationships by actively engaging with customers and highlighting the benefits of product and service offerings.

Education

BACHELOR Of Science in English education -

northern michigan university
Marquette, MI
12.2008

Skills

  • Detail oriented
  • Strong technical ability
  • Quickly learns new skills
  • Exceptional customer service skills
  • Strong ability to multitask
  • Problem-solving aptitude

Accomplishments

  • Recipient of individual and departmental awards for customer service abilities and strong work ethic.
  • Awarded Verizon’s highest achievement in 2022, Winners Circle, for performing in the top 5% of work group.

References

Richard Watson, Supervisor, Verizon Wireless, richard.watson@verizonwireless.com, (480)322-6081

Additional Information

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Timeline

Technical Support REPRESENTATIVE

Verizon wireless
08.2020 - 08.2023

support coordinator/escalations

Verizon wireless
04.2020 - 07.2020

CUSTOMER SERVICE ADVOCATE

VERIZON WIRELESS
11.2018 - 03.2020

RETAIL SALES ASSOCIATE

VERIZON WIRELESS
09.2015 - 10.2018

BACHELOR Of Science in English education -

northern michigan university

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Gavin Healy-McGue