Llaniayllet Martinez
Huntington Beach,California
Summary
Detail-oriented administrative and customer service professional with over six years of experience managing accounts, payroll, invoicing, scheduling, and customer relations in fast-paced environments. Recognized for delivering exceptional service, maintaining accurate records, resolving customer concerns, and supporting daily business operations.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Salon Manager / Receptionist
Hush Hush Bang Bang
Newport Beach
08.2020 - Current
- Managed daily business operations to enhance service delivery in a fast-paced customer service environment.
- Coordinated staff scheduling and administrative operations to maintain exceptional customer service.
- Schedule appointments while coordinating multiple calendars and client requests.
- Assisted customers with account inquiries, payments, and service questions to ensure satisfaction.
- Maintain organized client records and confidential business information.
- Process payroll, invoices, and financial records with a high degree of accuracy.
- Coordinate inventory, place supply orders, and reconcile product needs.
Admin Assistant
Johnny Rebs' True South
Los Alamitos
06.2018 - 06.2020
- Provided administrative support while ensuring efficient office operations.
- Maintained accurate financial and employee records.
- Processed payroll, invoices, and quarterly tax documentation to ensure compliance and accuracy.
- Ensured payroll accuracy to facilitate timely employee payments.
- Generated and submitted invoices for services rendered.
- Prepared quarterly tax filings in accordance with regulations.
- Assisted human resources with employee onboarding and documentation to streamline new hire integration.
- Managed inventory records and coordinated with vendors to maintain optimal stock levels.
Rec Staff
Boys & Girls Club
Huntington Beach
01.2018 - 06.2018
- Planned and facilitated recreational activities, enhancing positive youth interactions.
- Supervised youth activities, ensuring safety and fostering engagement.d youth in a safe and supportive environment.
- Guided children and adolescents in skill-building and decision-making, supporting personal development.
- Built positive relationships while mentoring children and adolescents.Plan activities
- Document/report incidents and accidents
- Documented incidents and communicated effectively with staff and families.
- Supervise
Sales Associate
Ross
Westminster
01.2015 - 01.2018
- Processed transactions accurately and met daily sales goals.
- Assisted high volumes of customers, enhancing satisfaction through excellent service.
- Resolved customer concerns professionally and efficiently.
- Maintained merchandise presentation and organized inventory to support efficient store operations.
- Contributed to store audit readiness and ensured operational compliance, supporting overall store integrity.
Education
Human Services, Psychology
Cypress College
Cypress, CA07-2027
High School Diploma - Business Administration
Huntington Beach Adult School
Huntington Beach, CA08-2016
High School Diploma -
Westminster High School
Westminster, CA06-2013
Skills
- Customer Service & Client Relations
- Document management
- Account updates
- Billing & Invoicing
- Staff Payroll Management
- Data Entry & Record Accuracy
- Appointment Scheduling
- Microsoft Office (Word, Excel, Outlook)
- QuickBooks
- Problem Resolution
- Administrative Support
- Salon Inventory Control
- High-volume multitasking
- Provide compassionate customer service
- Bilingual (English & Spanish)
Languages
English
Professional
Spanish
Professional
Timeline
Salon Manager / Receptionist
Hush Hush Bang Bang
08.2020 - Current
Admin Assistant
Johnny Rebs' True South
06.2018 - 06.2020
Rec Staff
Boys & Girls Club
01.2018 - 06.2018
Sales Associate
Ross
01.2015 - 01.2018
Human Services, Psychology
Cypress College
High School Diploma - Business Administration
Huntington Beach Adult School
High School Diploma -
Westminster High School