Lleardo Lotokum
Taylorsville,UT
Summary
Dependable and results-driven professional with over 4 years of combined experience in IT support, warehouse operations, and customer service. Skilled at troubleshooting technical issues, managing inventory, and maintaining efficient workflows in fast-paced environments. Eager to apply a versatile background to contribute to a dynamic organization.
Overview
5
5
years of professional experience
Work History
IT Desktop Technician
Teleperformance
09.2023 - Current
- Provide first-level technical support for 500+ employees via phone, email, and chat.
- Troubleshoot hardware, software, and network issues to ensure minimal downtime.
- Manage user accounts through Active Directory and Office 365.
- Conduct employee training on software and participate in 24/7 on-call support.
Package Handler
ASAP Freight, Salt Lake City
02.2024 - 12.2024
- Sorted and prepared packages for efficient delivery operations.
- Lifted and moved heavy packages safely while meeting tight deadlines.
- Communicated with supervisors to resolve shipment discrepancies.
- Consistently met performance and quality standards in a fast-paced environment.
Warehouse Associate
Core-Mark, West Valley City
08.2022 - 08.2023
- Managed inventory by scanning, labeling, and organizing shipments.
- Operated forklifts and pallet jacks to handle materials efficiently.
- Ensured accurate order processing and maintained a safe workspace.
- Collaborated with team members to achieve daily productivity goals.
Customer Service Representative
RC Willey
02.2022 - 10.2022
- Assisted customers with inquiries, purchases, and account issues.
- Maintained high satisfaction through professional and efficient problem-solving.
- Processed transactions and coordinated with departments to fulfill orders.
- Promoted from warehouse to customer service due to strong performance.
IT Desktop Technician
Sunrun
03.2021 - 01.2022
- Installed and configured 120+ new PC workstations with zero downtime.
- Resolved 20+ tickets daily with a 99% satisfaction rate.
- Automated updates, reducing system downtime by 30%.
- Improved maintenance efficiency for 300+ systems by scheduling regular servicing.
Education
Bachelor's Degree - Information Technology
University of Utah
Salt Lake City, UTUndergraduate Coursework - undefined
State Fair Community College
Sedalia, MO05.2022
Diploma - Basketball
Kearns High School
Kearns, UT05.2020
Skills
- Active Directory & Office 365 Administration
- Hardware & Software Troubleshooting
- Inventory Management & Forklift Operation
- Customer Service & Communication
Languages
English
Arabic
Awards
Team Player Award – Recognized for supporting team success and maintaining a positive work environment., Leadership Award – Awarded for excellence in communication and organizational skills during team projects.
Other Activities
Aspiring entrepreneur with over 2 years of experience managing a small clothing and barbering business. Developed skills in customer relations, marketing, and creative design.
Timeline
Package Handler
ASAP Freight, Salt Lake City
02.2024 - 12.2024
IT Desktop Technician
Teleperformance
09.2023 - Current
Warehouse Associate
Core-Mark, West Valley City
08.2022 - 08.2023
Customer Service Representative
RC Willey
02.2022 - 10.2022
IT Desktop Technician
Sunrun
03.2021 - 01.2022
Undergraduate Coursework - undefined
State Fair Community College
Bachelor's Degree - Information Technology
University of Utah
Diploma - Basketball
Kearns High School