Lleymi Valenzuela Sanchez
Global Glove & Safety
13
years of professional experience
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Experienced with international account management, focusing on client relationship-building and strategic growth. Utilizes negotiation skills and tailored approaches to enhance client satisfaction and loyalty.
International business professional prepared for complexities of managing global accounts. Strong emphasis on teamwork and achieving measurable results, ensuring reliability and adaptability in dynamic environments.
Work History
International Account Manager
2 Years 6 Months- Negotiated contract terms and pricing structures to optimize profitability across diverse markets.
- Cultivated relationships with international clients to enhance customer satisfaction and loyalty.
- Coordinated cross-functional teams to ensure timely delivery of products and services globally.
- Analyzed market trends and competitor activities to inform strategic decision-making processes.
- Oversaw account management processes, ensuring consistency and accuracy in service delivery.
Customer Service Representative
1 Year 2 Months- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Personal Care Assistant
8 Months- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Performed housekeeping duties including laundry, vacuuming, dusting, mopping floors and changing bed linens.
- Administered medication under supervision of a registered nurse or physician.
- Provided emotional support to clients by listening attentively and engaging them in meaningful conversations.
- Encouraged independence by helping clients develop self-care skills such as meal preparation or personal hygiene tasks.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Assisted with meal planning to meet nutritional plans.
Assistant Store Manager
4 Years 6 Months- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Coordinated with vendors to secure product availability at competitive prices.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Education
Associate of Science - Accounting and Finance
Skills
CRM software
Project Coordination
Contract Negotiation
Cross-Cultural Communication
Microsoft Office Suitent
Staff Training
International Trade Compliance
Logistics Management
Languages
Spanish
Full Professional
Education and Training
other
Timeline
International Account Manager
Global Glove & Safety
01.2024 - CurrentRead More
Customer Service Representative
Spring Windows
05.2022 - 07.2023Read More
Personal Care Assistant
Private Care
08.2021 - 04.2022Read More
Assistant Store Manager
McDonald's Restaurant
01.2014 - 07.2018Read More
Anoka-Ramsey Community College
Associate of Science from Accounting and Finance
Read More