Jacob Barientos
Highlands Ranch,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Cashier
The Stand
02.2022 - 03.2023
- Performed opening procedures, such as counting cash register, restocking, and cleaning
- Provided efficient and courteous service to customers
- Operated cash register and accurately processed payments, returns, and exchanges
- Developed strong customer relationships to support satisfaction and loyalty
- Delivered exceptional customer service at all points of contact
- Assisted with training and mentoring new team members.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Customer Service Representative
Vitu - Advanced Digital Titling Platform
01.2018 - 03.2020
- Processed DMV registration for customers, clients, and dealerships
- Handled phone calls and emails from customers, clients, and dealerships, troubleshooting and problem-solving
- Used excel spreadsheet to create schedules and important data entries
- Met daily customer service quotas with a focus on quality
- Logged details of customer service calls in computer system following correct protocols
- Assisted with training and mentoring new team members
- Followed up with customers regarding product functionality and overall satisfaction.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Shift Leader
Pieology
07.2013 - 10.2016
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Taught newly hired team members and shift managers business policies and procedures
- Tracked store inventories and replenished item levels by ordering new products
- Recruited prospective employees and assisted with the interviewing process
- Set employee schedules and made staffing adjustments to get shifts covered.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Education
High School Diploma -
Agoura High School
06.2013
Skills
- Hospitality and Accommodation
- Records Maintenance
- Issue Resolution
- Order Taking
- Verbal and Written Communication
- Complex Problem-Solving
- Customer Relations
- Microsoft Excel
- Customer Service
- Customer Assistance
- Time Management Skill
Personal Information
Date of Birth: 11/19/1995
References
References available upon request
Timeline
Cashier
The Stand
02.2022 - 03.2023
Customer Service Representative
Vitu - Advanced Digital Titling Platform
01.2018 - 03.2020
Shift Leader
Pieology
07.2013 - 10.2016
High School Diploma -
Agoura High School
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