Lloyd Charpentier
Rosenberg,USA
Summary
Dynamic sales manager with 30+ years of experience leading multi-million-dollar organizations and driving over $180M in annual revenue. Proven track record of consistently ranking in the top three performers year after year. Skilled in team leadership, employee training, and strategic planning to maximize customer satisfaction and engagement. Recognized for a motivational leadership style, strong communication skills, and a results-driven approach that exceeds company goals.
Overview
8
8
years of professional experience
Work History
New Car Sales and F&I Manager
Classic Chevrolet West Houston
09.2024 - Current
- Led, coached, and motivated a team of 20 sales professionals to deliver superior customer experience.
- Oversaw scheduling and labor balancing based on forecasted customer traffic to maximize productivity.
- Supported the sales floor by assisting with customers and facilitating closing when needed.
- Conducted product training and provided in-depth knowledge to help the sales staff address customer questions and build trust.
- Desked deals to optimize front and back gross.
- Submitted deals from the desk as needed.
- Contracted customers in the finance dept.
- Handling all new car requirements, incentives, tax credits, delivery of vehicles to the factory on a timely manor
- Oversaw loaner fleet by tracking time in service and miles
Sales and BDC Manager
Audi Central Houston
03.2024 - 09.2024
- Launched and established a new Business Development Center (BDC) to increase customer engagement and lead conversion.
- Led, coached, and motivated a team of 20 sales professionals to deliver superior customer experience.
- Oversaw scheduling and labor balancing based on forecasted customer traffic to maximize productivity.
- Supported the sales floor by desked deals, assisting with customers, and facilitating closing when needed.
- Conducted product demonstrations and provided in-depth knowledge to address customer questions and build trust.
Sales Manager
Classic Chevrolet Sugar Land
05.2020 - 03.2024
- Directed and motivated a sales team of 50 professionals, consistently achieving aggressive sales targets.
- Designed and implemented goal-driven strategies to maximize individual and team performance.
- Trained and coached employees in deal structuring, credit applications, delivery processes, and compliance.
- Improved operational efficiency by monitoring performance, resolving issues, and ensuring productivity standards.
- Oversaw workforce scheduling to align with projected business volume and customer demand.
- Enhanced customer satisfaction through personalized product recommendations, demonstrations, and responsive service.
Vehicle Exchange Sales
Classic Chevrolet Sugar Land
03.2019 - 04.2020
- Developed sales opportunities through the service drive, collaborating closely with service advisors to identify prospects.
- Appraised vehicles, negotiated pricing, and secured financing options to meet customer needs.
- Generated new business through proactive outreach via phone, email, and text, boosting lead-to-sale conversion.
- Delivered product demonstrations, test drives, and personalized recommendations aligned with customer preferences.
- Maintained deep knowledge of inventory, market trends, and buyer behavior to optimize sales strategies.
- Closed deals by overcoming objections, negotiating terms, and completing purchase contracts efficiently.
Sales Associate
Classic Chevrolet Sugar Land
09.2018 - 03.2019
- Ranked in the top 5 sales associates within first three months, demonstrating rapid success and adaptability.
- Delivered personalized, high-quality service to build trust, enhance customer satisfaction, and drive repeat business.
- Qualified buyers by aligning their needs and preferences with appropriate vehicle models and financing options.
- Conducted product demonstrations, explained features, and facilitated test drives to increase customer confidence and close rates.
- Proactively followed up on warm internet leads and online inquiries, converting digital prospects into in-person buyers.
- Leveraged strong product knowledge to answer customer questions on pricing, options, and availability across multiple channels.
- Coordinated with other dealerships to locate and secure vehicles tailored to customer specifications.
- Successfully overcame objections, negotiated deals, and closed sales while ensuring accuracy of contracts, financing documents, and registration paperwork.
- Consistently applied analytical problem-solving strategies to resolve customer concerns quickly and effectively.
- Developed and executed strategies to meet and exceed personal and dealership productivity goals.
Education
Associate of Science - Business Management and Leadership
Rice University
Houston, TX11-2016
Associate of Science - Corrosion
University Of Louisiana at Lafayette
Lafayette, LA04-2009
High School Diploma - undefined
New Iberia Senior High School
New Iberia, LA05-1981
Skills
- DSM (PBS) CDK
- E TAG
- GM Global Connect
- V Auto
- 1st Pencil (Guest Concepts)
- CRM (XRM)
- E-leads
- Drive Centric
- RouteOne
- Employee Training
- Product Knowledge
- Price Negotiation
- Microsoft Office
- Scheduling
- Sales Training
- Process Improvement
Timeline
New Car Sales and F&I Manager
Classic Chevrolet West Houston
09.2024 - Current
Sales and BDC Manager
Audi Central Houston
03.2024 - 09.2024
Sales Manager
Classic Chevrolet Sugar Land
05.2020 - 03.2024
Vehicle Exchange Sales
Classic Chevrolet Sugar Land
03.2019 - 04.2020
Sales Associate
Classic Chevrolet Sugar Land
09.2018 - 03.2019
Associate of Science - Corrosion
University Of Louisiana at Lafayette
High School Diploma - undefined
New Iberia Senior High School
Associate of Science - Business Management and Leadership
Rice University