Open To Work
Lloyd D. Rock
Shawnee,KS
Summary
Human Resources Developmental Coach with UPS, specializing in leadership development and training facilitation. Demonstrated success in improving employee performance and streamlining onboarding processes. Expertise in strategic planning and relationship building, delivering effective training sessions and optimizing leave administration to enhance satisfaction and engagement.
Overview
12
12
years of professional experience
Work History
Human Resources Developmental Coach
UPS
01.2021 - 09.2024
- Aid in developing and facilitating employee performance in enhanced training sessions.
- Supervise and measure the effectiveness of training programs through personal interaction and specific Metrics reporting.
- Developed and facilitated comprehensive training sessions for UPS employee medical leave and time away.
- Delivered multiple annual training sessions to onboard new Leave Representatives for the UPS operation.
Inside Sales Representative
UPS
Overland Park, Kansas
01.2015 - 03.2022
- Managed customer accounts, strengthening client relationships through effective communication.
- Delivered product information while resolving inquiries promptly and professionally.
- Prepared and presented sales performance reports to management on a consistent basis.
- Responded to customer inquiries swiftly, maintaining high satisfaction levels.
Transportation Operations Coach
UPS
01.2013 - 10.2021
- Development of pricing and profit improvement strategies that are consistent with current market conditions and competitor rate structures while generating an acceptable margin.
- Perform other Account Representative and Marketing functions as directed by corporate or local management.
- November, 1993 – Emery Worldwide, Menlo Logistics and present UPS Global Business Services, Overland Park, Kansas
Education
Some College (No Degree) - Business Administration
Johnson County Community College
Overland Park, KSSkills
- Human resources management
- Leadership development
- Account management strategies
- Strategic planning
- Relationship building
- Presentation and communication skills
- Leave and FMLA administration
- Auditing processes
- Training and development
Training And Key Accomplishments
- First Response Course
- UPS HAZMAT Certification
- UPS Sales Management Training – Pat Gibson – Dayton, Ohio
Timeline
Human Resources Developmental Coach
UPS
01.2021 - 09.2024
Inside Sales Representative
UPS
01.2015 - 03.2022
Transportation Operations Coach
UPS
01.2013 - 10.2021
Some College (No Degree) - Business Administration
Johnson County Community College