Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lloyd Rogiers

Jersey City

Summary

Accomplished Operations Manager with a proven track record at York Industries Cleaning Services, enhancing team leadership and operational efficiency. Excelled in staff management and customer service, achieving significant improvements in employee accountability and customer satisfaction. Expert in time management and complex problem-solving, consistently meeting tight deadlines without compromising quality.

Overview

14
14
years of professional experience

Work History

Manager

Restaurant Depot
01.2019 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Head Teller

Liberty Savings Federal Credit Union
08.2015 - 12.2019
  • Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
  • Oversaw currency shipments and deposits while adhering to strict safety guidelines.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed high-volume cash transactions daily, maintaining accuracy and efficiency under pressure.

Operations Manager

York Industries Cleaning Services
02.2011 - 01.2015
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.

Education

Diploma -

Middle College High School LaGuardia
Queens, NY

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Staff training and development
  • Complex Problem-solving
  • Staff management
  • Operations management

Languages

Spanish
Full Professional

Timeline

Manager

Restaurant Depot
01.2019 - 10.2024

Head Teller

Liberty Savings Federal Credit Union
08.2015 - 12.2019

Operations Manager

York Industries Cleaning Services
02.2011 - 01.2015

Diploma -

Middle College High School LaGuardia

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Lloyd Rogiers