Lluvia Cherry
DeSoto,TX
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Motivated team member with experience in customer service and retail grocery industry. Over 4 years in produce and floral department management. Creative individual with extensive understanding of plants and flowers. Energetic Floral Designer brings complex design ideas to fruition, exceeding client expectations.
Overview
4
4
years of professional experience
Work History
Produce Clerk
Albertsons
08.2023 - 12.2023
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Ensured compliance with food safety regulations by adhering to proper handling, storage, and temperature guidelines for all produce items.
- Contributed to team efficiency by assisting with unloading deliveries, verifying order accuracy, and organizing stockroom for easy access to products.
- Reduced shrinkage rates by closely monitoring expiration dates and implementing markdown strategies on soon-to-expire items.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Kept tidy and organized area to comply with cleanliness standards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Team Leader
Chic-Fil-A
12.2021 - 04.2023
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Facilitated effective decision-making processes within the group through open dialogue, active listening, and consensus-building techniques.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Collected, arranged, and input information into database system.
Produce Team Lead/Floral Designer
Tom Thumb Food And Pharmacy
03.2020 - 12.2021
- Improved produce quality by implementing rigorous inspection and inventory management processes.
- Maximized customer satisfaction through efficient product rotation and restocking practices.
- Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
- Addressed customer inquiries and concerns promptly, delivering exceptional service that exceeded expectations.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Collaborated with store management to develop seasonal promotions, driving increased sales in the produce department.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Processed payments and provided receipts to establish proof of transaction.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
High School Diploma -
South Grand Prairie High School
Grand Prairie, TX06.2020
Skills
- Pallet Jack Operation
- Display Setup
- Food Preparation
- Customer Service
- Retail Merchandising
- Quality Control
- Cleanliness and Sanitation
- Strong Work Ethic
- Pricing and Shelf Labeling
- Unloading Deliveries
- Flexible Schedule
- Training and Mentoring
- Positive Attitude
- Heavy Machinery Use
- Packaging and Labeling
- Box Cutter and Pallet Jack Safety
- Cash handling
- Labeling accuracy
- Adaptability
- Hand-eye coordination
- Punctuality
- Task delegation
- Temperature Logging
Timeline
Produce Clerk
Albertsons
08.2023 - 12.2023
Team Leader
Chic-Fil-A
12.2021 - 04.2023
Produce Team Lead/Floral Designer
Tom Thumb Food And Pharmacy
03.2020 - 12.2021
High School Diploma -
South Grand Prairie High School