Lluvia Flores Longoria
San Antonio,Texas
Summary
Hardworking and reliable team member with management skills able to work independently and team-based capacities. Prioritizes customer satisfaction while meeting business objectives daily. Multi-tasking frequently to support customer as well as team members to ensure that the flow of our team and business is uninterrupted. Persistent and determined to complete any and all tasks. Motivated and eager to continue to learn and grow in the healthcare field.
Overview
6
6
years of professional experience
Work History
CarePlus Team Member
SmileDirectClub
06.2023 - 12.2023
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
Remote Registered Dental Assistant
SmileDirectClub
10.2022 - 06.2023
- Improve customer satisfaction by finding solutions to problems
- Provide excellent service and attention to customers through phone and email
- Evaluate customer account information to assess current issues and determine potential, clinical solutions
- Document conversations with customers to track requests, problems and solutions
- Act as liaison between customers and ELPs
- Assist customers through calls and chats
Transition Floor Support
SmileDirectClub
08.2021 - 01.2022
- helped transition new team members from training to being on their own
- created new lessons to help teach team members in the areas they are struggling in
- sat in monthly meetings with managers, trainers, and quality assurance team members to go over the areas in which our whole team has struggled in this past month
Remote Registered Dental Assistant
SmileDirectClub
02.2020 - 08.2021
- Improve customer satisfaction by finding solutions to problems
- Provide excellent service and attention to customers through phone and email
- Evaluate customer account information to assess current issues and determine potential, clinical solutions
- Document conversations with customers to track requests, problems and solutions
- Act as liaison between customers and ELPs
- Assist team members with any help when needed
- Reaches out to escalated customers and assess their problem to find solutions
- Make scheduled Calendly calls and assist customers at their convenience
Interim SmileShop Manager
SmileGuide, SmileDirectClub
10.2017 - 02.2020
- Learned the role and stepped in on managers absence
- Worked side by side to ensure SmileShop reached goal
- Assisted team members and managers with tasks to maintain productivity and meet project milestones
- Maintained good working relationship with co-workers and management
- Monitored processes and recommended methods for improvement
- Followed established guidelines and procedures
- Utilized downtime to perform routine tasks, preventing service delays
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Assisted 10-20 customers a day with starting their Smile Journey.
Education
High School Diploma -
Edison High School
San Antonio, TX03.2016
Associate of Science - Registered Dental Assistant
Edison High School
San Antonio, TX05.2015
Skills
- Customer Service
- Insurance
- Workplace Safety
- Complaint Resolution
- Staff Education and Training
- Clear Communication
- Technical Support
- Positive Attitude
- Teamwork and Collaboration
- Attention to Detail
- Flexible Schedule
- Computer Skills
Languages
Spanish
Native or Bilingual
Timeline
CarePlus Team Member
SmileDirectClub
06.2023 - 12.2023
Remote Registered Dental Assistant
SmileDirectClub
10.2022 - 06.2023
Transition Floor Support
SmileDirectClub
08.2021 - 01.2022
Remote Registered Dental Assistant
SmileDirectClub
02.2020 - 08.2021
Interim SmileShop Manager
SmileGuide, SmileDirectClub
10.2017 - 02.2020
High School Diploma -
Edison High School
Associate of Science - Registered Dental Assistant
Edison High School
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