Lluvia Pineda
Oceanside,CA
Summary
Skilled at following pick sheets and standard operating procedures to process customer shipments. Good listening and communication abilities with superior work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Service/Logistics Clerk
Aurora Spine & Pain
12.2023 - 03.2024
- Supported with controlling and moving inventory, order processing, handling Customer requests and supporting the sales team.
- Oversaw the movement and timely shipping of instrument inventory Customer interaction
- Handled inbound and outbound calls with a focus on providing helpful information
- Addressed Customer concerns with empathy and effective problem solving.
- Responded to customers requests, providing detailed and accurate Information by email and phone.
- Generated shipping labels, ensuring accurate information and compliance with regulation.
- Coordinated pickups, track shipments, and resolved any logistical issues.
- Received, moved, checked, and store incoming goods
- Checked and inspected goods received and ensured they were of accurate quantity, type, and also acceptable quality.
- Packaged and labeled products before they are dispatched.
- Picked and packed products selecting space for storage and arranging for goods to be placed in the desígnated area.
Administrative Assistant-Order Processor
Glass Warehouse
10.2021 - 11.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Established strong relationships with clients through clear communication and consistent results delivery.
- Skilled at working independently and collaboratively in a team environment.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Assisted in forecasting and ordering stock for upcoming sales and promotions to avoid running out of high-demand items.
- Expedited urgent orders upon request, ensuring timely delivery while maintaining overall workflow efficiency.
- Generated invoices and shipping labels to properly bill and ship customer orders.
- Received and followed pick sheets to gather merchandise for customer orders.
- Improved warehouse efficiency by providing clear and concise instructions for pickers and packers.
- Communicated with customers to address order inquiries, changes and cancellations.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Established trust with clients through diligent follow-up and transparent communication, leading to repeat business and long-term customer relationships.
Accounting Administrative Assistant
Klein Electronics
03.2021 - 10.2021
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Safeguarded sensitive company information through strict adherence to confidentiality policies and procedures when handling financial records or transactions.
- Provided excellent customer service when liaising with vendors or clients regarding billing inquiries or account discrepancies resolution efforts efficiently.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Followed established procedures to enter and process data correctly.
- Scanned documents and saved in database to keep records of essential organizational information.
- Supported operations with filing, copying and faxing.
Package Handler
Fed Ex Ground
11.2018 - 03.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Assembled, sealed, and loaded packages into correct trucks.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
High School Diploma -
Rancho Buena Vista High School
Vista, CASkills
- Data Entry
- Documentation Handling
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Calm Under Pressure
- Active Listening
- Microsoft Excel
- Microsoft Outlook
- Paperwork Processing
- Order Processing
- Filing
- HIPAA Compliance
- Administrative and Office Support
Timeline
Customer Service/Logistics Clerk
Aurora Spine & Pain
12.2023 - 03.2024
Administrative Assistant-Order Processor
Glass Warehouse
10.2021 - 11.2023
Accounting Administrative Assistant
Klein Electronics
03.2021 - 10.2021
Package Handler
Fed Ex Ground
11.2018 - 03.2021
High School Diploma -
Rancho Buena Vista High School