Summary
Overview
Work History
Education
Skills
Timeline
Generic

Llwyen Peacock

Jacksonville,FL

Summary

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Highly skilled shift supervisor with 5 years of experience supervising, scheduling and directing employees. Resourceful specialist knowledgeable in production of [Product or Service]. Track record of boosting efficiency, Focused on monitoring safety in busy and potentially hazardous environment. Results-oriented business leader with more than 5 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

5
5
years of professional experience

Work History

Shift Manager

Wendy's Restaurant
06.2022 - 11.2022
    • Trained and mentored new employees to maximize team performance.
    • Kept employees operating productively and working on task to meet business and customer needs.
    • Supervised employees and oversaw quality compliance with company standards for food and services.
    • Worked closely with team members to schedule breaks and shifts to meet state regulations.
    • Coached crew members to optimize performance and motivate toward more efficient work.
    • Excelled in every store position and regularly backed up front-line staff.
    • Tracked receipts, employee hours, and inventory movements.
    • Supervised ongoing daily production phases.
    • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
    • Coordinated merchandising, promoted new products and increased brand awareness.

Cell Phone Sales Associate

MetroPCS Corporate Store
02.2018 - 05.2022
  • Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
  • Upsold customers by recommending accessories and promotions to increase revenue.
  • Accepted and processed payments and purchases for new equipment using POS system.
  • Demonstrated proficient product knowledge to customers and provided detailed product information.
  • Activated both contract and pre-paid wireless phones for 200+ customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
  • Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
  • Assisted and supported training of new sales associates.
  • Operated product tools, equipment and point of sale terminals.
  • Increased monthly sales 49% by recommending seasonal buy one get one sales, rebates and limited time offers.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Education

High School Diploma -

Edgewater High School
Orlando, FL
07.2010

Skills

  • Timekeeping Software
  • Microsoft Office
  • Mentoring
  • Operation Monitoring
  • Opening and Closing Procedures
  • Inventory Control
  • Safety and Security Enforcement
  • Systems Analysis
  • Microsoft Project
  • Labor and Food Cost Control
  • Cash Drawer Balancing
  • Persuasive Negotiations
  • Microsoft Access
  • Train Employees
  • Directing Team Members
  • Email Software
  • Schedule Management

Timeline

Shift Manager

Wendy's Restaurant
06.2022 - 11.2022

Cell Phone Sales Associate

MetroPCS Corporate Store
02.2018 - 05.2022

High School Diploma -

Edgewater High School
Llwyen Peacock