Summary
Overview
Work History
Education
Skills
Timeline
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Luca Magner

Luca Magner

US

Summary

Dynamic and results-driven professional with extensive experience at Amazon Air, excelling in package handling and shipping procedures. Proven ability to enhance efficiency and foster teamwork, demonstrated by record-breaking performance during peak seasons. Strong communicator with a commitment to safety and operational excellence. Also experienced and successful in customer-facing positions, combining fast and friendly service with knowledge of business.

Overview

12
12
years of professional experience

Work History

Sortation Associate / Process Guide

Amazon Air
02.2022 - Current
  • Operated variety of conveyors, moving packages in and out of loading dock areas safely and efficiently.
  • Strengthened communication among team members, in training and in daily workflow, ensuring clear understanding of daily goals and responsibilities.
  • Collaborated closely with other departments during peak season rush periods to ensure on-time deliveries for customers, and record breaking performances.
  • Enhanced efficiency by sorting and organizing packages according to destination codes.
  • Demonstrated adaptability by cross-training in various roles within the sortation center as needed.
  • Troubleshot technical issues with area tools and equipment quickly, minimizing downtime during shifts.

Local Truck Driver

Taste of Belgium
03.2020 - 01.2022
  • Maintained vehicle safety through regular inspections, proper loading, and adherence to traffic regulations.
  • Trained new drivers in company protocols and assisted in them becoming familiar with assigned routes.
  • Completed daily logs, reports, and documentation accurately to ensure compliance with state and federal regulations.
  • Performed audits on inventory and individual orders pre- and post-trip to ensure accuracy and maintain proper product levels on-site and when arriving to individual restaurants.
  • Provided excellent customer service through prompt, courteous interactions during pickups and deliveries.
  • Assisted on-site food production tasks as needed in order to meet company inventory goals.

Line Cook Trainer

Taste of Belgium
02.2018 - 01.2021
  • Improved overall kitchen safety through regular equipment maintenance checks and staff training sessions.
  • Maintained high levels of cleanliness and sanitation throughout the kitchen space, adhering to all health code regulations.
  • Mentored junior line cooks, fostering a team-oriented environment focused on collaboration and continuous improvement.
  • Communicated professionally and efficiently with both Front of House and Back of House teammates to ensure success during high-stress and high volume kitchen services.

Data Entry Clerk

Spherion Staffing / U.S. Bank
01.2020 - 02.2020
  • Completed data entry tasks with accuracy and efficiency.
  • Verified data against source documents to maintain consistency and trust within and outside of the organization.
  • Maintained strict confidentiality of sensitive information, ensuring compliance with industry regulations and company policies regarding U.S. tax documents.

Delivery Driver / Production Associate

Pizza Hut
03.2017 - 03.2018
  • Read maps, followed oral, and written instructions and used GPS technology to make on-time deliveries and choose efficient routes.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Operated phone and computer systems to facilitate sales and solve customer disputes.
  • Assisted on production line as needed to make products and deliver them to customers in a timely fashion.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.

Sales Associate / Retail Cashier

Lourdes University Bookstore
06.2016 - 03.2017
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services, while using suggested selling techniques to drive sales.
  • Rotated stock and restocked shelves to maintain product availability (according to semester syllabi) and enhance store appearance.

Arby's Restaurant Group

Team Trainer
08.2013 - 03.2017
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

Associate of Arts - Social Work

Cincinnati State Technical And Community College
Cincinnati, OH
05.2001 -

Skills

Customer Service

Timeline

Sortation Associate / Process Guide

Amazon Air
02.2022 - Current

Local Truck Driver

Taste of Belgium
03.2020 - 01.2022

Data Entry Clerk

Spherion Staffing / U.S. Bank
01.2020 - 02.2020

Line Cook Trainer

Taste of Belgium
02.2018 - 01.2021

Delivery Driver / Production Associate

Pizza Hut
03.2017 - 03.2018

Sales Associate / Retail Cashier

Lourdes University Bookstore
06.2016 - 03.2017

Arby's Restaurant Group

Team Trainer
08.2013 - 03.2017

Associate of Arts - Social Work

Cincinnati State Technical And Community College
05.2001 -

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Luca Magner