Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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SHAWN CLAYBON

Sanford,FL

Summary

Innovative and solutions-oriented Regional Gateway Manager with 5 years of experience successfully managing and enhancing regional air gateway operations for Amazon Air. Skilled in identifying and resolving operational challenges, implementing new systems and processes, and driving a culture of continuous improvement to elevate safety, quality, and performance standards within a dynamic and deadline-driven environment. Possesses a strong track record of using data-driven insights to provide effective and workable solutions.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional Gateway Manager

Amazon Air
Kansas City, Missouri
07.2023 - Current
  • Manage and motivate employees to be productive and engaged in work.
  • Accomplish multiple tasks within established timeframes.
  • Maintain professional, organized, and safe environment.
  • Develop and maintain relationships with customers and suppliers through proactive interaction.
  • Streamline workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
  • Streamline project delivery processes, significantly reducing time to market for new product launches.
  • Establish team priorities, maintained schedules and monitored performance.
  • Define clear targets and objectives and communicate to other team members.
  • Improve staffing during busy periods by creating employee schedules and monitoring call-outs.

Operation Manager II

Amazon
Fresno, TX
05.2021 - 07.2023
  • Developed and implemented processes and procedures to enhance operational efficiency and ensured smooth day-to-day operations.
  • Monitored team performance, used data analysis tools to identify trends and addressed any operational challenges.
  • Managed budgets and resources effectively, ensured optimal use of allocated funds and identified cost-saving opportunities.
  • Implemented and maintained safety standards in accordance with company policies and regulations to ensure safe working environments.
  • Collaborated with other departments, such as transportation and supply chain, to ensure timely delivery of products and seamless operations.
  • Identified opportunities for process improvements and developed strategies to enhance operational performance.
  • Led cross-functional teams to streamline operational processes and enhance productivity.
  • Developed training programs for onboarding new employees to ensure compliance with safety protocols.

Area Manager II

Amazon
Stockton, CA
09.2020 - 05.2021
  • Promoted a culture of safety and well-being.
  • Analyzed and implemented corrective actions to make sure quality and productivity were at consistently high levels, and business objectives were met across all shifts.
  • Supported and managed approximately a team of 90 agents and handled administrative work alongside building and supporting a strong team culture.
  • Analyzed performance and suggested process improvements to optimize work and improve customer service.
  • Collaborated with other managers to standardize shift processes.

Field Leader Scheduling and Performance Analyst

Delta Air Lines
Atlanta , GA
02.2019 - 03.2020
  • Exhibited Delta's Rules of the Road and fostered trust and respect with team members.
  • Improved employee performance using performance management tools and operational metrics.
  • Managed approximately 200 incoming calls from Inflight leadership in a fast-paced environment, with a focus on safety and security.
  • Demonstrated strong decision-making skills and effective communication abilities.

Operations Manager II

Delta Air Lines
Atlanta , GA
03.2017 - 02.2019
  • Ensured that airline operations ran smoothly and efficiently.
  • Ensured that the airline adheres to all relevant regulations and standards.
  • Evaluated the airline's performance and made necessary adjustments to improve efficiency.
  • Lead and managed a team of operations personnel to ensure that all tasks were completed effectively.
  • Managed approximately 300 plus incoming calls, emails and faxes per day from internal customers. Provided excellent customer service to passengers and other stakeholders.
  • Trained new employees and developed their skills to ensure a high level of service.
  • Identified and mitigated risks associated with the airline's operations.
  • Implemented operational improvements to enhance the airline's efficiency and effectiveness.

Education

Bachelor of Science - Business, Human Resource Management

Columbia College
Columbia, MO
03-2012

Associate of Arts - Business Administration

Columbia College
Columbia, MO
01.2012

Skills

  • Operational Audit Tools
  • Verbal & Written Communication
  • High Volume Logistics
  • Project Management

Accomplishments

  • Improved DPMO by 48.7% at current sites in just 6 months, $500K cost avoidance.
  • Reduced miss out DPMO by 74% saving 3.3K packages and $3.3M. Avoidable costs in non-compliant sites.
  • Boosted ARFC points to 98.6% and G2S to 98.4%, leading current site (XSTL) to become the #1 G2S air network wide.
  • Introduced QR-coded cart scanning system, ensuring once scan per load for streamlined process adherence.
  • Developed and implemented a daily lane alert system, identifying site-specific SLA misses, driving another 85K reduction at current site.
  • Created a performance benchmark template now adopted by all RGMs for daily reporting.
  • Led deployment of 34 LOTUS and 11 LOTUS Lite machines at TX site.

Certification

  • Hawaiian Airlines PIT/PBT Certification
  • Safety & Security Compliance (AVSEC)
  • Lean Six Sigma – Yellow Belt

Languages

English
Full Professional

Timeline

Regional Gateway Manager

Amazon Air
07.2023 - Current

Operation Manager II

Amazon
05.2021 - 07.2023

Area Manager II

Amazon
09.2020 - 05.2021

Field Leader Scheduling and Performance Analyst

Delta Air Lines
02.2019 - 03.2020

Operations Manager II

Delta Air Lines
03.2017 - 02.2019

Bachelor of Science - Business, Human Resource Management

Columbia College

Associate of Arts - Business Administration

Columbia College

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