Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Lisa Robare

Lisa Robare

Business Administration/Facial Specialist
PBG,Fl

Summary

Successful at helping clients through care and treatment process. Proven ability to educate clients on proper skincare routines and the benefits of aesthetic treatments. Experienced in analyzing skin type and condition to develop a comprehensive skincare plan for each individual. Committed to providing excellent customer service and building long-term relationships with clients. Personable and dedicated customer service with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients and or patients. Motivated to maintain customer satisfaction and contribute to company success. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality.

Overview

25
25
years of professional experience

Work History

Esthetician

Hand and Stone Massage and Facial
Palm Beach Gardens, FL
2021.06 - Current
  • Detailed oriented esthetician with 5 year experience in providing customized skincare treatments to clients.
  • Proficient in analyzing skin types and conditions to recommend appropriate services and products.
  • Skilled in building strong client relationships and achieving high customer satisfaction.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Learned and adapted quickly to new technology and software applications.

Front Desk Receptionist/Surgical Coordinator

Goldman Eye
Palm Beach Gardens, FL
11.2017 - Current
  • Provides administrative support for a fast paced doctors office of 2 cornea specialists and optometrist
  • Customer service front desk for a high volume of calls and intake of patients
  • Checking patients in and out
  • Scheduling appointments, faxes, emails
  • Review patient statements, explanations of benefits and patient balances with patients
  • Collect payments prior to surgery for lenses, drops, and other out of pocket expenses
  • Up front collections for services such as copayments, deductibles, coins, and self pay payments
  • Medical record reviews for audits from insurance companies
  • Cash posting to the AR for patient and Insurance payments
  • Insurance Verifications, understanding of in and out of network benefits
  • Obtain authorizations from insurance companies for hmo's and plans who require pre certifications prior to services
  • Legal administrative work, communicating with a law office who is seeking expert work for legal matters
  • Invoicing law offices, submit medical records for subpoenas issued
  • Surgical Coordinator to schedule surgery such as cataract, cornea transplants, refractive lasik/prk, yag lasers, and other various procedures
  • Obtain Medical Clearances for surgeries
  • Patient advocate to educate patients for pre/ post operative protocols
  • All necessary paperwork such as instructions for the patients, medical & surgical consents must be signed by the patient prior to any procedures, and or surgeries
  • Hipaa compliance must be followed
  • Refill request for medications, direct communication with pharmacies to give detailed instructions for medications
  • Upsell services and products sold within the company.

Patient Financial Services

Jupiter Medical Center
03.2007 - 11.2017
  • Lead cash posting specialist
  • Responsible for maintaining 75% of the hospital's AR
  • ERAs, patient payments, insurance payments
  • FCW balancing
  • Posting all payments with attention to detail and minimal error
  • Responsible for balancing and matching all bank deposits, excel spreadsheets
  • Batching checks, credit cards and deposits to the bank
  • Attention to detail for explanation of benefits
  • Patient accounting reviews for credit balances
  • Refunds to Insurance companies and patients for true over payments
  • Reviews of take backs and offsets from payors
  • Reimbursements to contracted rates
  • Scanning and indexing
  • Outside ancillary POS collections
  • Cashier's window
  • Customer service within the business office
  • Worked closely with team members in the business office in areas of collections, billing, customer service, and the finance department
  • Month End Goals to meet.

Centralized Scheduling/Pre-Registration

Bethesda Memorial Hospital
03.1999 - 02.2005
  • Scheduling for all outpatient radiology services for hospital and freestanding facility
  • Rehab scheduling
  • Specialized in women services, for hospital and Bethesda Health City
  • Protocols given to patients prior to services
  • Preparing patients for testing
  • Medicare compliance with correct ICD codes, and CPT codes for reimbursement
  • Works closely with admitting department
  • Insurance verification
  • Responsible for high call volume to meet productivity requirements
  • Pre-registration prior to coming in for scheduled appointments
  • Prior authorizations
  • Scheduling of transportation services for patients
  • Understanding benefits for reimbursements for hospital setting and freestanding facility.

Education

Facial Specialist - Aesthetics

Laser And Beauty of The Palm Beaches
Jupiter, FL
06-2019

Notary -

Notary
01.2019

Self development/Marketing Companies -

Leadership Conventions
01.2016

Diploma in Business Administration -

Keiser Career College
01.2002

High School Diploma -

John I. Leonard High School
01.1997

Skills

  • Leadership skills, detailed oriented, problem solving, innovative thinking
  • Insurance portals, insurance verification, patient accounting, strong customer skills, data entry, medical terminology
  • Initiative-taking
  • Administrative Support
  • Office Administration
  • Scheduling appointments
  • Oral and writing communication
  • Verbal and written communication
  • Customer assistance and interaction
  • Basic accounting
  • Multi-Line Telephone Systems
  • Problem-solving skills
  • Hospitality services
  • Spa retail sales
  • Customer consultation
  • Employee training and development
  • Waxing and laser hair removal
  • Sales expertise
  • Body shaping
  • Dermaplane
  • Skin rejuvenation
  • Diamond Glow
  • Cryo Facials/body toning/sliming
  • Microdermabrasion
  • Microcurrent
  • Led therapy
  • Peels
  • Spray Tanning
  • Lash Lift/tint
  • Brow Tinting

References

References available upon request.

Timeline

Esthetician

Hand and Stone Massage and Facial
2021.06 - Current

Front Desk Receptionist/Surgical Coordinator

Goldman Eye
11.2017 - Current

Patient Financial Services

Jupiter Medical Center
03.2007 - 11.2017

Centralized Scheduling/Pre-Registration

Bethesda Memorial Hospital
03.1999 - 02.2005

Facial Specialist - Aesthetics

Laser And Beauty of The Palm Beaches

Notary -

Notary

Self development/Marketing Companies -

Leadership Conventions

Diploma in Business Administration -

Keiser Career College

High School Diploma -

John I. Leonard High School

Similar Profiles

CREATE PROFILE
Lisa RobareBusiness Administration/Facial Specialist