Lnija Evans Reed
Carthage
Summary
Results-driven professional with experience in life insurance sales, team leadership, supervision, and employee training. Licensed in life insurance with a strong ability to educate clients on coverage options, build lasting relationships, and deliver exceptional customer service. Experienced in supervising teams, coaching employees, and fostering a positive, high-performing work environment. Skilled in onboarding, training, and mentoring staff to improve productivity, ensure compliance, and achieve organizational goals. Recognized for strong communication, problem-solving, and leadership abilities, with a commitment to driving team success while maintaining a customer-focused approach.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Life Insurance Sales Agent
Bankers Life
Flowood, MS
12.2025 - 07.2026
- Consulted with clients to assess their financial needs and recommend appropriate life insurance products and coverage options.
- Educated individuals and families on policy features, benefits, exclusions, and premium options to help them make informed decisions.
- Built and maintained strong client relationships through exceptional customer service and ongoing policy reviews.
- Generated new business through networking, referrals, cold calling, and community outreach.
- Processed insurance applications, gathered required documentation, and ensured compliance with state regulations and company policies.
1st Shift Supervisor
Swetman Security Services
Kosciusko, MS
03.2024 - 12.2024
- Supervised and coordinated daily activities of security officers to ensure the safety and security of employees, visitors, and company property.
- Scheduled shifts, assigned duties, and monitored staff performance to maintain adequate coverage and operational efficiency.
- Trained, mentored, and evaluated security personnel on company policies, emergency procedures, conflict resolution, and customer service standards.
Training Ambassador
Amazon Warehouse
Canton, MS
06.2022 - 02.2023
- Trained and onboarded new associates on standard operating procedures, safety guidelines, quality standards, and productivity expectations.
- Demonstrated proper work methods and equipment usage to ensure compliance with Amazon policies and operational procedures.
- Provided one-on-one coaching, mentoring, and performance feedback to help associates improve accuracy, efficiency, and confidence.
Education
High school diploma - Business
Leake Central High School
Carthage, MS05.2022
Skills
- Improving customer support response
- Microsoft Office
- Payroll
- Technical Support
- Computer skills
- Communication skills
- Administrative Experience
- Supervising Experience
- Phone etiquette
- Analysis skills
- Conflict management
- Customer service
Certification
- Professional In Human Resources
- Life & Health Insurance License
Additional Information
Authorized to work in the US for any employer
Timeline
Life Insurance Sales Agent
Bankers Life
12.2025 - 07.2026
1st Shift Supervisor
Swetman Security Services
03.2024 - 12.2024
Training Ambassador
Amazon Warehouse
06.2022 - 02.2023
High school diploma - Business
Leake Central High School