Loai Alsaeed
Chicago,IL
Summary
Results-driven operations manager with a proven track record in performance analysis, process optimization, and sales negotiation. Expertise in logistics management and client relationship development, driving efficiency and exceeding business goals.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Arya LLC
Chicago, IL
08.2024 - Current
- Led import operations to ensure timely delivery of goods and compliance with regulations.
- Developed and implemented streamlined processes to enhance efficiency in logistics management.
- Managed relationships with international suppliers, ensuring quality standards and contract adherence.
- Analyzed import data to identify trends, driving informed decision-making for procurement strategies.
- Coordinated with freight forwarders to negotiate rates and improve shipping timelines.
- Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
- Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
- Led sales team to exceed quarterly targets through strategic planning and execution.
- Collaborated with marketing teams to align campaigns with sales objectives, driving revenue growth.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Owner/Operator
Home Revive Solutions Handyman INC.
Chicago, IL
05.2022 - Current
- Managed daily operations, ensuring timely completion of handyman services and customer satisfaction.
- Developed client relationships through effective communication and understanding of project needs.
- Oversaw scheduling and coordination of multiple projects, optimizing workflow and resource allocation.
- Implemented quality control measures to enhance service delivery and maintain high standards.
- Evaluated project requirements, providing accurate estimates for labor and materials to clients.
- Resolved customer inquiries and complaints promptly, fostering positive client experiences and retention.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Consulted with customers to assess needs and propose optimal solutions.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Negotiated contracts with vendors to secure favorable terms for the business.
Civil Site Engineer
Aqaba Oasis
Aqaba - Jordan
04.2015 - 08.2019
- Supervised onsite construction activities, ensuring compliance with safety regulations and quality standards.
- Collaborated with architects and project managers to review designs and implement efficient construction methods.
- Conducted site inspections to monitor progress, identify issues, and recommend corrective actions.
- Managed project timelines and resources to optimize workflow and minimize delays in construction schedules.
- Coordinated with subcontractors to ensure alignment with project specifications and timely completion of tasks.
- Implemented quality control measures at every stage of the project life cycle in order to ensure consistently high levels of performance across all aspects of the work undertaken.
- Collaborated with civil technicians to gather project equipment and update maps, drawings, and blueprints.
- Played a pivotal role in resolving conflicts between different parties involved in construction projects, ensuring that work continued smoothly and according to plan.
Education
Master of Science - Project Management
University of The Potomac
Washington DC10-2024
Bachelor of Civil Engineering -
Alhusein Bin Talal University
Jordan01-2015
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Sales negotiation
- Inventory management
- Payroll processing
- Human resources
- Performance analysis
Languages
Arabic
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Owner/Operator
Arya LLC
08.2024 - Current
Owner/Operator
Home Revive Solutions Handyman INC.
05.2022 - Current
Civil Site Engineer
Aqaba Oasis
04.2015 - 08.2019
Master of Science - Project Management
University of The Potomac
Bachelor of Civil Engineering -
Alhusein Bin Talal University