Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Loan Le

Oak Forest,IL

Summary

Adept at fostering strong client relationships and enhancing customer satisfaction, demonstrated through a successful tenure at LD Nail Spa. Excelled in staff management and problem-solving, significantly improving team performance. Skilled in operations leadership and detail-oriented tasks, bring a proven track record of results, including a notable increase in client loyalty and satisfaction.

Overview

10
10
years of professional experience

Work History

Nail Technician

LD Nail Spa
08.2023 - Current
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Communicated effectively with management concerning important customer issues.
  • Used acrylics, gels and glitters to create custom nail art designs for clients.

Accountant

VnextGen Church
06.2022 - Current
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Gathered financial information, prepared documents, and closed books.

Delivery Driver

DoorDash
01.2021 - 05.2022
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.

Merchandiser

Macy's
09.2020 - 12.2020
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.

Nail Technician

Pearl Nails
01.2017 - 08.2020
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.

Manager

Diva Nail Spa
01.2015 - 08.2016
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

BBA - Business Management

Dallas Baptist University
Dallas, TX
05.2022

Skills

  • Customer Service
  • Time Management
  • Problem-solving skills
  • Team Collaboration
  • Operations leadership
  • Active Listening
  • Relationship Building
  • Detail Oriented
  • Data Entry
  • Multitasking
  • Staff Management
  • Quick Learner

Languages

Vietnamese
Native or Bilingual

Timeline

Nail Technician

LD Nail Spa
08.2023 - Current

Accountant

VnextGen Church
06.2022 - Current

Delivery Driver

DoorDash
01.2021 - 05.2022

Merchandiser

Macy's
09.2020 - 12.2020

Nail Technician

Pearl Nails
01.2017 - 08.2020

Manager

Diva Nail Spa
01.2015 - 08.2016

BBA - Business Management

Dallas Baptist University

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Loan Le