Loan Le
Oak Forest,IL
Summary
Adept at fostering strong client relationships and enhancing customer satisfaction, demonstrated through a successful tenure at LD Nail Spa. Excelled in staff management and problem-solving, significantly improving team performance. Skilled in operations leadership and detail-oriented tasks, bring a proven track record of results, including a notable increase in client loyalty and satisfaction.
Overview
10
10
years of professional experience
Work History
Nail Technician
LD Nail Spa
2023.08 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Communicated effectively with management concerning important customer issues.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
Accountant
VnextGen Church
2022.06 - Current
- Handled day-to-day accounting processes to drive financial accuracy.
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Gathered financial information, prepared documents, and closed books.
Delivery Driver
DoorDash
2021.01 - 2022.05
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Merchandiser
Macy's
2020.09 - 2020.12
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
Nail Technician
Pearl Nails
2017.01 - 2020.08
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
Manager
Diva Nail Spa
2015.01 - 2016.08
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
BBA - Business Management
Dallas Baptist University
Dallas, TX05.2022
Skills
- Customer Service
- Time Management
- Problem-solving skills
- Team Collaboration
- Operations leadership
- Active Listening
- Relationship Building
- Detail Oriented
- Data Entry
- Multitasking
- Staff Management
- Quick Learner
Languages
Vietnamese
Native or Bilingual
Timeline
Nail Technician
LD Nail Spa
2023.08 - Current
Accountant
VnextGen Church
2022.06 - Current
Delivery Driver
DoorDash
2021.01 - 2022.05
Merchandiser
Macy's
2020.09 - 2020.12
Nail Technician
Pearl Nails
2017.01 - 2020.08
Manager
Diva Nail Spa
2015.01 - 2016.08
BBA - Business Management
Dallas Baptist University
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