Jennifer Tran
Andover,KS
Summary
Dedicated banking professional well-versed in developing long-lasting and productive relationships with consumer and small business customers. Skilled at reviewing accounts and business packages with a practiced eye in order to propose improvements and resolve issues. Excellent communicator and multitasker with strong planning and conflict-resolution skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Banker
Bank Of America, NA
02.2022 - Current
- Developed financial plans and advised customers on various banking products and services such as loans, investments, and credit cards.
- Generated monthly reports detailing performance metrics for senior management review.
- Participated in community outreach events to promote awareness of the bank's services.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
Beauty, Retail Sales Manager
ULTA
09.2018 - 01.2022
- Overlooked and led retail department by applying product knowledge and utilizing tools and resources to effectively oversee replenishment, planograms, sales and services
- Dedicatedly fostered growth in peers and associates by providing consistent guidance and actively seeking improvement opportunities.
- Utilized constant monitoring and observation to identify growth opportunities and provide exceptional guest servicing, surpassing quota expectations.
- Prepared scheduling, weekly business reports, accepted and processed freight, interviewed and trained applicants, and participated in store and district meetings and calls.
Merchandising Manager
Victoria's Secret
09.2013 - 09.2018
- Led teams through routine operations and unexpected challenges with strong decision-making skills and expert merchandising knowledge
- Mapped and executed floorsets, sell-downs, and processing merchandise in a timely manner
- Adjusted and arranged scheduling by cutting or adding hours both in advance and in the moment to support operations and business
- Organized and stocked merchandise for backroom and front of house up to standards
- Prepped for sales, traffic, marketing and graphics as well as supporting off hours teams with markdowns, repricing, sorting, and replenishment.
Education
Some College (No Degree) - Business Administration
Wichita State University
High School Diploma -
Andover High School
Skills
- Sales growth and monitoring
- Profit and loss tracking
- Customer relations
- Risk Management
- Product presentation
- Motivational Leadership
- Cross-Selling and Partner Referrals
- Regulatory Compliance
- Notarial Acts
- Consumer and Small Business Banking
Accomplishments
- Circle of Excellence in Client Care
Certification
- Notary Public
References
References available upon request.
Timeline
Banker
Bank Of America, NA
02.2022 - Current
Beauty, Retail Sales Manager
ULTA
09.2018 - 01.2022
Merchandising Manager
Victoria's Secret
09.2013 - 09.2018
Some College (No Degree) - Business Administration
Wichita State University
High School Diploma -
Andover High School