Felicity Lett
Summary
Highly-motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills as newly certified dental assistant with hands-on experience. Skilled at chairside assisting, dental radiography and building relationships with patients. enthusiasm to bring strong work ethic to excellent dental practice. Finance Manager offering over four years of experience in financial, management, customer service and banking skills. Highly experienced in mentoring employees, leading talented teams and making decisions promptly.
Overview
6
6
years of professional experience
Work History
Banker
Huntington National Bank
03.2023 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Analyzing and scheduling appointments
- Developed financial plans for customers based on their individual needs.
- Managed client accounts, ensuring accurate transaction processing and exceptional service delivery
- Used job related software and computer to collect and record customer deposits, fees and issue receipts
- Analyzed financial documents provided by customers to determine their needs
Manager
Community Choice Financial- Checksmart
03.2019 - 03.2023
- Handle financial transactions such as Loan, check cashing and Taxes.
- Answering the phone; Informed customers about billing, processed payments and provided payment option setup assistance
- Assigned tasks to associates to fit skill level and maximize team performance.
- Helped increase company profitability through customer relationship development, community involvement and marketing campaigns.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Conducted inside training sessions to educate employees on products and company policies.
- Performed follow up calls to confirm scheduled appointments.
Education
Diploma -
Woodhaven High School
Flat Rock, MICertification -
Michigan Dental Assistant School
Farmington Hills, MISkills
- Product and Service
Knowledge - Sales Monitoring
- Research and Analytical Skills
- Computers and Technology
- Multitasking and Time
Management - Judgment and Decision Making
- Report Preparation
- Microsoft Office
- Professional and Courteous
- Problem Solving
- Relationship Building
Timeline
Banker
Huntington National Bank
03.2023 - Current
Manager
Community Choice Financial- Checksmart
03.2019 - 03.2023
Diploma -
Woodhaven High School
Certification -
Michigan Dental Assistant School
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