Punjan Baral
Huntington Beach,CA
Summary
Dedicated and friendly Customer Service Representative with 2+ years of experience in delivering exceptional customer support in fast-paced environments. Proficient in handling customer inquiries, resolving issues, and providing an outstanding customer experience. Skilled at building rapport with customers and working collaboratively with team members to ensure customer satisfaction. Strong communication and problem-solving abilities combined with a positive attitude make me a valuable asset in any customer service role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Banker
JPMorgan Chase & Co
04.2024 - Current
- Communicate with diverse clients, build rapport and long-term relationships, and achieve
customer satisfaction. - Manage payment transactions, including both cash and credit card payments.
- Assist banking clients with unique needs, including discussing banking products and personal financial goals.
- Field complaints and criticism and provide actionable resolutions to challenges.
- Open personal checking and savings accounts to help clients meet financial goals.
Cashier
McDonald's
11.2022 - 04.2024
- Demonstrated ability to resolve complex customer issues efficiently and effectively.
- Skilled in maintaining a positive and solution-oriented attitude during interactions with
customers. - Proven track record of meeting and exceeding customer satisfaction goals through clear communication and empathy.
- Experienced in training and mentoring new customer service representatives to provide
exceptional service.
Education
High School Diploma -
Marina High School
Huntington Beach, CA06.2023
Skills
- Product Promotion
- Cross-Selling and Partner Referrals
- Regulatory Compliance
- New Account Setup
- Customer Service
Certification
- Licensed SIE - 2024 - 2028
Languages
English
Native or Bilingual
Nepali
Professional Working
Timeline
Banker
JPMorgan Chase & Co
04.2024 - Current
Cashier
McDonald's
11.2022 - 04.2024
High School Diploma -
Marina High School
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