Lobsang Gyatso
Queens,NY
Summary
Motivated professional with a five years of background in hospitality, transitioning into the tech industry. Proficient in SQL development and cybersecurity concepts, with a strong foundation in problem-solving, teamwork, and attention to detail. Eager to contribute to a dynamic team in an entry-level tech role while continuing to grow technical expertise. Service-focused Guest Services Manager known for ensuring high productivity and efficient task completion. Possess specialized skills in customer relationship management, operational efficiency, and conflict resolution. Excel in communication, leadership, and problem-solving to enhance guest satisfaction and team performance.
Overview
5
5
years of professional experience
Work History
Guest Services
Raku Soho
03.2024 - Current
- Resolved customer issues promptly, ensuring satisfaction
- Implemented process improvements that reduced response times by 20%
- Used data tracking to analyze and improve team performance
- Analize what sales the most and least depending on the product
Server
Joomak Banjum
New York, NY
04.2023 - 03.2024
- Company Overview: Michelin Star Restaurant
- Michelin Star Restaurant
- Served food and beverages to patrons and confirmed complete orders.
Server
Marta Restaurant
New York, NY
04.2021 - 03.2023
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Served food and beverages to patrons and confirmed complete orders.
- Maintained records of transactions made during shift as required by law or company policy.
Education
Bachelor's degree - Economic and Buddhist Philosophy
Central Institute of Higher Tibetan Studies
Sarnath, Varanasi, IndiaSkills
- Communication
- Problem-solving
- Critical thinking
- Time management
- Lesson planning
- Leadership
- Creative writing
- SQL
- Python
- MySQL
- Excel (advanced functions)
- Power Bi
- SSIS
- SSAS
- SSRS
- ETL Tools
- Basic concepts of Cybersecurity
- Firewalls
- Encryption
References
References upon Request
Techskills
SQL, Python, MySQL, Excel (advanced functions), Power Bi, Tableau, (Data Visualization and Business Tools Intelligence networking tools, SSIS, SSAS, SSRS, ETL Tools, Basic concepts (e.g., firewalls, encryption), Cyber Security, Data Analytics, Data Science and Python from IBM skills, Basic Data Analytics from Google Coursera
Timeline
Guest Services
Raku Soho
03.2024 - Current
Server
Joomak Banjum
04.2023 - 03.2024
Server
Marta Restaurant
04.2021 - 03.2023
Bachelor's degree - Economic and Buddhist Philosophy
Central Institute of Higher Tibetan Studies
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