Loc Duong
Philadelphia,PA
Summary
Dedicated and service-focused General Manager committed to providing exceptional customer experiences that foster loyalty and drive repeat business. Skillfully orchestrates the efficient allocation of resources to effectively handle anticipated operational demands. Proven sales leader with a keen sense of judgment, strong planning abilities, and excellent interpersonal communication skills.
Overview
4
4
years of professional experience
Work History
General Manager
Panda Express
06.2023 - Current
- Developed and implemented strategies to increase sales and profitability with $1.45M annual revenue.
- Managed budget implementations, employee reviews, training, schedules, and facility negotiations.
- Monitored financial performance, and controlled expenses to provide financial stability and long-term organizational growth.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and low turn-over rate.
Financial Business Analyst
Onsite Personnel LLC
01.2022 - 03.2023
- Contributed financial changes requirements with supporting documents by Microsoft Excel
- Performed integrity checks to ensure legal compliance and make the crucial modifications
- Participated in generating legitimate contacts and addendums with higher management team.
- Collaborated with cross-functional teams to identify areas of improvement and develop actionable strategies to optimize operations.
Business Financial Consultant
Loan Factory
01.2021 - 08.2021
- Specialized in Conventional and No Docs programs to assist FTHB and foreign investors
- Delivered $2,700,000 in revenue and developed standing with 5-stars reviews on Google
- Illustrated a strong leadership and CRM skills to keep the procedure running smoothly.
Media Assistant Planner
Harmelin Media
08.2020 - 12.2020
- Supported with media planning and budgeted campaign for potential clients
- Developed SWOT analysis and keyword spreadsheets for development and advertising campaign.
Education
Master of Science - Finance
Drexel University LeBow College of Business
Philadelphia, PA05.2023
Bachelor of Science - Marketing Management
Pennsylvania State University
Abington, PA05.2020
Associate of Science - Business Administration And Management
Community College of Philadelphia
Philadelphia, PA05.2018
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Time Management
- Strategic Planning
- Interpersonal Skills
- Client Relations
Accomplishments
- Business Development: - Achieved ranking 138/2200 in KPI from 2100/2200 within the first 2 quarters.
Activities
- V.P Finance, Graduation Student Association, Drexel University, 05/22 - 01/23
- International Orientation Leader, Abington, PA, 05/20
- Orientation Leader, Philadelphia, PA, 05/18
Timeline
General Manager
Panda Express
06.2023 - Current
Financial Business Analyst
Onsite Personnel LLC
01.2022 - 03.2023
Business Financial Consultant
Loan Factory
01.2021 - 08.2021
Media Assistant Planner
Harmelin Media
08.2020 - 12.2020
Master of Science - Finance
Drexel University LeBow College of Business
Bachelor of Science - Marketing Management
Pennsylvania State University
Associate of Science - Business Administration And Management
Community College of Philadelphia
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