Loc Truong

• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
• Formulated policies and procedures to streamline operations.
• Led team to exceed sales targets.
• Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.

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• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.

• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.

• Cultivated a positive work environment that motivated staff members to exceed individual and team goals regularly.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Implemented systems and procedures to increase sales.