Lochlain Hardin
Knoxville,TN
Summary
Results-driven Workforce Management Specialist with expertise in data analysis, workforce forecasting, and scheduling optimization. Leverages strong communication and problem-solving skills to enhance operational efficiency across departments. Focused on strategic planning and effective management to boost workflow efficiency and elevate employee satisfaction.
Overview
7
7
years of professional experience
Work History
Workforce Management Specialist
Edfinancial Services
Knoxville, TN
10.2024 - 01.2026
- Developed schedules to optimize employee productivity and engagement.
- Analyzed workforce data to address scheduling and staffing needs.
- Maintained workforce management systems to ensure accurate reporting.
- Contributed to creating reports on staffing metrics and performance trends.
- Designed customized dashboards for monitoring real-time workforce metrics.
- Monitored employee turnover rates and developed strategies to reduce attrition levels.
- Identified opportunities for cost savings through improved operational efficiency measures.
- Facilitated communication between departments to improve collaboration. between departments to enhance operational efficiency.
- Coordinated efforts between different departments regarding workload distribution.
- Provided administrative support for workforce management initiatives and projects.
- Generated custom reports based on customer requirements using various software applications.
- Implemented new policies and procedures to ensure compliance with labor laws and regulations.
- Ensured accurate timekeeping records were kept in accordance with company policy.
- Conferred with management to develop or implement personnel policies or procedures.
Account Analyst
Edfinancial Services
Knoxville, Tennessee
06.2022 - 10.2024
- Prepared detailed reports on account performance and trends to support management decision-making.
- Developed ad hoc reports for senior management to address specific analytical needs.
- Collaborated with cross-functional teams to enhance and streamline account management procedures.
- Monitored compliance with company policies during account evaluations.
- Utilized software tools for tracking account activities and updates.
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Reviewed account postings for accuracy and documents for correctness, accuracy and proper coding.
Insurance Agent
Globe Life
Chicago, Illinois
02.2021 - 06.2022
- Educated clients on insurance products and coverage options.
- Conducted thorough needs assessments for potential customers.
- Assessed customer risk levels and recommended appropriate coverage options.
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Collaborated with underwriters to evaluate risk factors.
- Assisted clients in filing claims and navigating the claims process.
- Built relationships with new clients through cold calling and referrals, enhancing client base.
- Created marketing strategies that successfully attracted new customers, increasing outreach.
- Prepared required documents including applications, endorsements, and renewals, ensuring compliance with legal and company standards.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
Property Management Administrator
HiGear Company
Chattanooga, Tennessee
05.2019 - 02.2021
- Coordinated property maintenance requests and scheduled vendor services to ensure timely resolution of issues.
- Prepared lease agreements and ensured compliance with regulations.
- Assisted in budget preparation for each property, ensuring accurate tracking of all expenses.
- Supported budget preparation by tracking expenses and reporting discrepancies.
- Researched market trends in order to determine optimal pricing structures for various types of rental units.
- Monitored financial records for accuracy, including invoices, receipts, and payment histories, to maintain transparent property owner and tenant relationships.
- Assisted in marketing vacant units through online listings and showings.
Education
BBA - Business Administration And Management
College of DuPage
Glen Ellyn, ILBusiness Administration and Management
Missouri Southern State University
Joplin, MOSkills
- Workforce analytics
- Scheduling optimization
- Data reporting
- Compliance management
- Cost analysis
- Project coordination
- Resource allocation
- Cross-functional collaboration
- Attention to detail
- Data collection & research
- Cross-functional coordination
- Capacity planning
Timeline
Workforce Management Specialist
Edfinancial Services
10.2024 - 01.2026
Account Analyst
Edfinancial Services
06.2022 - 10.2024
Insurance Agent
Globe Life
02.2021 - 06.2022
Property Management Administrator
HiGear Company
05.2019 - 02.2021
BBA - Business Administration And Management
College of DuPage
Business Administration and Management
Missouri Southern State University