Loet Davis
Bastrop,LA
Summary
Excellent Customer Service Representative with a solid background in providing critical tech support, troubleshooting hardware and software issues, and upgrading systems to enhance performance. Known for efficient problem-solving skills and adept knowledge of network protocols, operating systems, and databases. Previous roles have shown significant improvement in system performances and customer satisfaction levels due to effective resolution of technical issues.
Overview
1
1
year of professional experience
Work History
Tech Support
K12 Stride
Charlotte, NC
07.2024 - 12.2024
- Provided company users with tech support for IT problems and account maintenance.
- Provided technical support to customers regarding troubleshooting issues with their DME equipment.
- Provided excellent customer service to K12 Stride online learners and their families, primarily by troubleshooting technical issues with the learning platform, answering questions about the curriculum, and assisting with account management, all while maintaining a positive and helpful demeanor through various communication channels like phone, email, and live chat.
Package Handler
FedEx
Concors, NC
03.2024 - 07.2024
- Tagged and wrote identifying information on containers, boxes and cargo.
- Palletized boxes to increase movement and shipment efficiency.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
Customer Service Specialist
TTEC
Concord, NC
09.2023 - 03.2024
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
High School Diploma -
Jay M Robinson High School
Concord NC06-2021
Skills
- Tech support
- Microsoft office and excel knowledge
- Multitasking ability
- Complex problem solving
- Communication skills
- Superior organization skills
- Leading teams
- Strategic planning
- Results oriented
- Flexible
Timeline
Tech Support
K12 Stride
07.2024 - 12.2024
Package Handler
FedEx
03.2024 - 07.2024
Customer Service Specialist
TTEC
09.2023 - 03.2024
High School Diploma -
Jay M Robinson High School