Lofstrom Michael

• Prepared and served a variety of cocktails and beverages to enhance customer satisfaction.
• Maintained cleanliness and organization of bar area to ensure compliance with health standards.
• Collaborated with kitchen staff to coordinate food and drink orders for timely service.
• Engaged customers in conversation to build rapport and encourage repeat business.
• Assisted in training new bartenders on standard operating procedures and customer service excellence.
• Developed creative cocktail specials that attracted new clientele and boosted sales during events.
• Monitored inventory levels, placing orders as needed to maintain stock for high-demand items.
• Served high customer volumes during special events, nights, and weekends.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Excelled at customer service while also performing assistant manager duties including Liquor Counts and Bartender and Bar Back work schedules.

Excelled at customer service in a high volume establishment.