Logan Casteel
Harrah,OK
Summary
Detail-oriented Multi-Line Claims Adjuster known for strong problem-solving and critical thinking skills. Successfully reduced claim processing times while maintaining high levels of customer satisfaction through empathetic communication and thorough claims evaluation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Multi-Line Claims Adjuster
CSAA Insurance Group
Walnut Creek, CA
07.2021 - Current
- Collaborated with policyholders to gather necessary documentation for claim processing.
- Analyzed loss reports and assessed damages to expedite claim resolution.
- Researched claims and incident information to deliver solutions and resolve problems.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Prepared summaries of damage, payments, and policy coverage.
- Improved customer satisfaction ratings by maintaining empathetic communication during stressful situations involving personal loss or injury.
- Reduced claim processing time by promptly responding to inquiries and maintaining clear communication with all parties involved.
- Mentored junior adjusters on best practices in claims evaluation and negotiation.
Delivery Truck Driver
PepsiCo
Rockford, IL
04.2020 - 05.2021
- Operated delivery truck efficiently, ensuring timely arrival of goods to designated locations.
- Managed loading and unloading of cargo, adhering to safety protocols and weight limits.
- Conducted vehicle inspections regularly, maintaining operational safety and compliance standards.
- Communicated with dispatchers regarding route changes and delivery status updates effectively.
- Maintained accurate delivery records and logs, supporting inventory management processes seamlessly.
- Provided exceptional customer service through clear communication, professionalism, and courtesy at each delivery stop.
Warehouse Associate
Medline Industries, Inc
Oklahoma City, OK
06.2018 - 01.2020
- Operated forklifts and pallet jacks to transport medical materials efficiently across warehouse.
- Managed inventory levels using warehouse management systems for accurate stock tracking.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Dockworker
UPS
Oklahoma City, OK
08.2016 - 09.2017
- Utilized barcode scanners for tracking shipments, enhancing accuracy in logistics management.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
Education
High School Diploma -
Home School
OKC, OKSkills
- Claims investigation
- Time management
- Reliability
- Workload prioritization
- Report writing
- Insurance regulations
- Problem-solving
- Critical thinking
- Active listening
- Verbal and written communication
- Decision-making
Certification
- Certified Class A CDL Driver
Timeline
Multi-Line Claims Adjuster
CSAA Insurance Group
07.2021 - Current
Delivery Truck Driver
PepsiCo
04.2020 - 05.2021
Warehouse Associate
Medline Industries, Inc
06.2018 - 01.2020
Dockworker
UPS
08.2016 - 09.2017
High School Diploma -
Home School