Jennifer Newell

Handle Auto property, Bodily Injury, General liability, Product liability, and Premises liability claims.

•Investigate, evaluate, negotiate, and resolve multi-level claims from inception to closure.

•Make outbound phone calls to get statements and facts of loss

•Review and authorize payments of, legal invoices, and damage estimates and all related reports necessary to the file

•Establish liability in complex auto and GL claims.

•Assign vendors for inspections, appraisals, and rentals

•Handle subrogation and arbitration on behalf of clients

•Maintain timely documentation of reserves, statements, and investigation materials

•Participate in client reviews, legal conferences, and meetings as requested.

•Assist clients as needed by request

•Negotiate settlements with claimant attorney

•Provide written analysis report of claim facts of loss with suggested settlement authority to each client prior to injury settlement offers

-Computer systems currently used: Microsoft, Edge, Outlook, Teams, ISO, Lexis, Arb Forums, ICEBAR5

• Review policies to verify they qualify to the company and state requirements
• Underwrite, Audit, and process all Online Bind Policies for the state of Missouri
• Audit amendments completed by agents for changes to auto policies
• Underwrite and audit the Direct Sales Unit policy referrals, Have open communication with the writing agent for additional information required
• Contact insureds via phone to verify the information
• Work as a floater as necessary to help out the Underwriting and Underwriting tech department
• Process applications, cancellations, and any state required forms necessary
• Accept other projects and reports as assigned by management –Computer systems currently used: Ecomm, Microsoft Teams, PEPSC, Excel, HUON, Kronos, ICON, MRM, Avaya, Microsoft Edge, Outlook, People Engine

Handle Vehicle Loss Claims and Determine Liability

• Make outbound phone calls to get statements
• Determine liability for vehicle accidents in personal lines insurance
• Review estimates, make payments
• Mail/fax/email compliance letters
• Roundtable discussions to help others establish claims liability
• Handle insurance claims from start to finish
• Negotiate and settle small bodily injury and med pay claims

• Handle vehicle loss claims and determine liability
• Determine liability for vehicle accidents in commercial lines insurance
• Make outbound phone calls to get statements
• Handle entertainment claims for celebrities and production companies
• Mail/fax/email compliance letters
• Roundtable discussions to help others establish claims liability
• Handle insurance claims from start to finish
• Make contact with insured within 2 hours of receiving claim

• Received orders over the phone, and fax to fill customer orders
• Worked with large food production companies to get product to them in time to avoid line shut down
• Kept customers informed of delays and shipping status
• Stayed informed of production issues and lead time changes
• Used a daily report to keep track of all orders taken and possible delays day to day
• Communicated daily with shipping department and warehouse planners by deadlines.
• Very high call volume as well as entering orders by fax
• Confirmed all orders via fax and advised of delivery dates

• Customer Service Representative Received calls from policyholders and made appropriate changes to the automobile policies
• Add/delete vehicles, went over billing, made coverage changes and prepared correspondence
• Kept policies up to date with new state laws and made sure policyholder was aware of the insurance coverage status
• Provided information to law enforcement officials when insured status is in question
• Received payments to keep policy up to date via credit card system and sent confirmations

• Received inbound calls from customers as well as inter-company representatives
• Problem solved orders as well as inter-company problems
• Handled team projects and coached representatives
• Made out-bound calls to customers as well as shippers
• Kept representatives on team informed of product information as well as changes to availability
• Traced orders via phone/internet and arranged payments for orders
• Filed service reports on group members and coaching needs
• Answered Supervisor calls for customers who had problems or questions regarding orders