Logan Day
Manager
Titusville,FL
Summary
Proven leader and efficient problem-solver, excelled at Rearview Coffee by enhancing customer satisfaction and team performance. Expert in conflict resolution and cash handling, significantly improved service delivery and operational efficiency. Dedication to teamwork and customer service stands out, showcasing efficiency and effectiveness to drive success in fast-paced environments.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Manager
Rearview Coffee
01.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Line Cook
Rearview Coffee
01.2020 - Current
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cashier
Rearview Coffee
01.2020 - Current
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
Landscaping Worker
Mullins Landscaping
01.2017 - 02.2019
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Handled hedge, bush, and shrub trimming.
- Removed weeds, hazards, and debris from common pathways to improve usability.
Education
High School Diploma -
Astronaut High School
Titusville, FL 01.2017 - 05.2021
Skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
Product Recommendations
Patience and Empathy
Work Ethic and Integrity
Money Handling
Cleaning, Sanitizing, Restocking
Conflict Resolution
Teamwork and Collaboration
Reliability
Certification
Microsoft Office Specialist (Word,Powerpoint,Excel)
Timeline
Manager
Rearview Coffee
01.2020 - Current
Line Cook
Rearview Coffee
01.2020 - Current
Cashier
Rearview Coffee
01.2020 - Current
Microsoft Office Specialist (Word,Powerpoint,Excel)
04-2017
Landscaping Worker
Mullins Landscaping
01.2017 - 02.2019
High School Diploma -
Astronaut High School
01.2017 - 05.2021
Similar Profiles
Jonathon RicciJonathon Ricci
Founder & Principal Consultant at Rearview ConsultingFounder & Principal Consultant at Rearview Consulting
Sarah OwenSarah Owen
General Manager (GM) at Smoky Hollow Coffee/Blue Butterfly CoffeeGeneral Manager (GM) at Smoky Hollow Coffee/Blue Butterfly Coffee
Emily GonzalezEmily Gonzalez
Barista at Peets Coffee And Tea, & Santoro CoffeeBarista at Peets Coffee And Tea, & Santoro Coffee
Kasey MooreKasey Moore
Senior Manager of Workforce Practice at Southeastern Grocers HeadquartersSenior Manager of Workforce Practice at Southeastern Grocers Headquarters
Jamie KeeganJamie Keegan
Production Coordinator at THE BOEING COMPANYProduction Coordinator at THE BOEING COMPANY