Dedicated employee with 3 years of training and leadership experience. Have successfully trained multiple positions throughout each job experience. Has a good work ethic and a great attitude.
Overview
4
4
years of professional experience
Work History
Process Assistant
Amazon
07.2023 - Current
AFE Leadership Team experience
Process Guide (PG) for AFE.
Process Assistant experience
Assisted in training of other PGs, AM, and Quality.
Problem Solve training.
Learning Ambassador experience
Waterspider Certified
Crosstrained into sort.
Utilized Umbrella to train and coach associates
Managing TOT/TLI through FCLM.
Staffing of associates through SCC.
Use of Rainbow and other tools to run Pack and Sort sides in AFE.
Jam clear certified.
Experience with Microsoft apps.
Conducted training and change management processes to improve operations.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Shift Lead
Jersey Mikes
10.2021 - 07.2023
Overseer of staff during shift.
Maintained health and safety procedures during working hours.
Communicated effectively and respectfully with staff and customers.
Trained new hires in procedures designated by company standards.
Closed location by properly cleaning, making cash deposits, and shutting down machinery safely.
Trained new shift leads to perform to management standards.
Stowing and tracking Inventory.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Assistant Manager
McDonald's
08.2020 - 09.2021
Overseer of staff during shift.
Maintained health and safety procedures during working hours.
Communicated effectively and respectfully with staff and customers.
Trained new hires in procedures designated by company standards.
Education
Business Managment and HR Certificate - Business Management and HR
Washtenaw Community College
4800 E Huron River Dr, Ann Arbor, MI 48105
12.2025
High School Diploma -
Milan High School
200 Big Red Dr, Milan, MI 48160
06-2022
Skills
Communication
Active Listener
Leadership
Quick to Learn
Problem Solving
Microsoft Literacy
Timeline
Process Assistant
Amazon
07.2023 - Current
Shift Lead
Jersey Mikes
10.2021 - 07.2023
Assistant Manager
McDonald's
08.2020 - 09.2021
Business Managment and HR Certificate - Business Management and HR