Logan Glenn
The Colony,TX
Summary
Insurance professional dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
2
2
years of professional experience
Work History
Claims Supervisor
The Davies Group/The Littleton Group
03.2023 - Current
- Monitor team performance, enforcing compliance with corporate/client claims processes and procedures and insurance regulation
- Responsible for, on average, 1,500 claims distributed across 4 clients, 10 adjusters, and multiple claims management systems
- Review all files for payment authority; review all outgoing coverage/liability position letters
- Monitor and mitigate all incoming escalations and complaints, providing outstanding customer service to all parties, ensuring each file is brought to a timely resolution
- Mentor, monitor, and manage all adjusters, answering questions, concerns, and providing direction when appropriate
- Monthly reporting to executive management phone and closing metrics
Team Lead
The Littleton Group
03.2022 - 03.2023
- Review all payment requests within $10,000 authority
- Monitor and mitigate all incoming escalations and complaints, providing outstanding customer service to all parties, ensuring each file is brought to a timely resolution
- Mentor, monitor, and manage all adjusters, answering questions, concerns, and providing direction when appropriate
Claims Adjuster
The Littleton Group
09.2021 - 03.2022
- Accurate and timely coverage and liability investigation of all assigned claims; assessment of reserve values accounting for all exposures; proper documentation and claims handling
- Assign and supervise virtual and physical inspections of all damages; prompt assessment and determinations on all partial and total losses
- Maintaining professional rapport and working relationships with all parties to the claim including insureds, claimants, third-parties, and attorneys
- Consistently held the lowest pending, maintained the highest closing ratio under the client, and received many positive public online reviews
Education
BBA - Risk Management, Insurance, And Financial Services
University of North Texas
Denton, TX08.2014
Skills
- Claims Analysis
- Personnel Training
- Planning and Organization
- Customer Expectations Management
Timeline
Claims Supervisor
The Davies Group/The Littleton Group
03.2023 - Current
Team Lead
The Littleton Group
03.2022 - 03.2023
Claims Adjuster
The Littleton Group
09.2021 - 03.2022
BBA - Risk Management, Insurance, And Financial Services
University of North Texas
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