Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Logan Grubbe

Phoenix,AZ

Summary

I wish to gain as much knowledge and experience as I possibly can while creating long lasting relationships with the people I get to work along side. Punctuality, time management and priority setting are some of my biggest strengths, I like to be the person that outworks everyone around him.

Overview

8
8
years of professional experience

Work History

Collections Supervisor

The Money Source
Phoenix, AZ
11.2019 - Current
  • Mentored collection team on successful tactics to increase workflow and productivity.
  • Identified high priority situations and took appropriate escalation actions to resolve issues.
  • Produced weekly and monthly performance measurement reporting for collection teams.
  • Translated risk and control processes into day-to-day responsibilities and delegated tasks to collections team.
  • Helped create and facilitate "Collections University" teaching new hires and existing employees federal and state guidelines pertaining to collections and collection efforts.

SPOC (Customer Ally)

The Money Source
Phoenix, AZ
12.2018 - 10.2019
  • Managed pipeline of highly delinquent customers through the loss mitigation process. Chasing missing documents, relaying approval or denial of application.
  • Worked with customers to put together plans focused on retaining property ownership.
  • Helped clients and attorneys complete short sales and Deed in Lieu processes.
  • Helped clients with variations of loan modifications and extended repayment plan options.

Sr Collector

The Money Source, W University Dr
Tempe, AZ
06.2018 - 12.2018
  • Assigned a pipeline of 300+ accounts with the goal of bringing seventy five percent or better into a current state with their mortgage payments.
  • Responsible for 30-60 day delinquency bucket converting into current accounts.
  • Knowledge of Short sale, Deed in Lou, Modifications of loans and refinance options.
  • Located debtors by utilizing skip tracking and other strategies.

Jr Collector

The Money Source, W University Dr
Tempe, AZ
03.2017 - 05.2018
  • Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
  • Reviewed accounts to determine payment plan compliance.
  • Processed payments over phone and set up recurring drafts.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
  • Fluent with MSP and SIME.

Education

Bachelor of Arts - Secondary Education

Grand Canyon University
Phoenix, AZ

Skills

  • Client resolution
  • Risk management
  • Financial Services
  • Staff training
  • Professional development coaching
  • Call center background
  • Performance improvement techniques
  • Credit and collections
  • Foreclosures and Liquidations
  • Team-oriented

Accomplishments

  • 2x Customer Ally of the month (best stats in the department)
  • 1-800 Customer ally of the month (most manual calls made at 482)
  • 2021 TMS Ahhh-wards winner (Leadership voted in, best in class)

Affiliations

  • Presidential award for accomplishments in education.
  • Perfect Attendance Record up until High school
  • Weekly writing competition winner for Jr. publication program for young writers through Grand Canyon University.
  • Numerous Sports accomplishments in baseball, wrestling, basketball and soccer.
  • Appointed co-caption of varsity baseball team senior year.

Timeline

Collections Supervisor

The Money Source
11.2019 - Current

SPOC (Customer Ally)

The Money Source
12.2018 - 10.2019

Sr Collector

The Money Source, W University Dr
06.2018 - 12.2018

Jr Collector

The Money Source, W University Dr
03.2017 - 05.2018

Bachelor of Arts - Secondary Education

Grand Canyon University

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