Logan Hamm

• Managed and motivated employees to be productive and engaged in work.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team members.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maintained professional, organized, and safe environment for employees and patrons.

• Supervised and evaluated staff to help improve skills, achieve daily objectives.
• Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
• Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
• Responded to customer concerns, working with co manager to significantly raise customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Promoted professional growth and facilitated talent development of each associate to drive performance excellence.

• My position was to consistently create a welcoming environment. Demonstrates desired behaviors for staff, Including driving sales, Handling difficult and

or complicated sales, Cash Management, Inventory,Scheduling. Assist in hiring in the needs of the business. Actively recruiting to ensure open position are filled quickly. Keeping up with Pennsylvania state liquor laws.

• Completed store opening and closing procedures and balanced tills.
• Delivered successful training to more than 8 employees during tenure, educating on successful work processes and productivity strategies.
• Applied security, safety and loss prevention strategies during shifts.
• Responded to and resolved customer questions and concerns.
• Helped store management meet standards of service and quality in daily operations.
• Trained new employees and delegated daily tasks and responsibilities.
• Enforced company policies and regulations with employees.
• Regulated pricing, inventory count and supply during shift hours.
• Identified team weak points and implemented corrective actions to resolve concerns.
• Completed store opening and closing procedures and balanced tills
• Enforced company policies and regulations with employees

• Excelled in every store position and regularly backed up front-line staff.
• Trained and mentored new employees to maximize team performance.
• Recruited and interviewed candidates for management to evaluate readiness and fit for position.
• Cooperated with coworkers to improve customer experience and manage storefront.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
• Checked building to confirm maintenance and cleaning met code and regulations.