Logan Hammock
Pensacola
Summary
Results-driven professional prepared to contribute effectively in dynamic environment. Demonstrated ability to lead and motivate teams through collaborative efforts, ensuring high standards are met consistently. Renowned for adaptability and reliability, consistently delivering results in fast-paced settings. Key skills include strategic planning, leadership, and effective communication.
Overview
3
3
years of professional experience
Work History
Cadet 1
Escambia County Sheriff's Office
05.2024 - Current
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
- Conducted physical training to keep fit and perform job duties productively.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Provided informative briefings to update superiors on current situations and responsibilities.
MSR 1
Navy Federal Credit Union
11.2022 - 03.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
Customer Service Cashier
Publix Grocery Store
06.2022 - 11.2022
- Processed credit card, EBT, coupons, and gift certificate payments in electronic computer systems.
- Recommended, selected, located and obtained products to meet customer needs.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Built loyal clientele through friendly interactions and consistent appreciation.
Car Wash Attendant
Vannoys express car wash
10.2021 - 06.2022
- Resolved customer complaints promptly to retain customer loyalty.
- Worked rapidly with minimal supervision to thoroughly clean exteriors and interiors of vehicles.
- Trusted keyholder that followed checklists required for opening and closing business.
- Greeted each customer and supplied service-level options and pricing, including promotional and membership information.
- Operated cash register and processed cash, credit card and check payments.
- Inspected vehicles prior to selected service to identify broken, missing or defective external parts.
Education
High School Diploma -
J.M. Tate High School
05.2022
Skills
- Detail-Oriented
- Physical Fitness
- Reliable and Responsible
- Concerns Resolution
- Adaptable and Flexible
- Teamwork and Collaboration
- Public relations
- Traffic Management
- Motorist assistance
- Traffic Control
- Investigation procedures
- Decision-Making
Timeline
Cadet 1
Escambia County Sheriff's Office
05.2024 - Current
MSR 1
Navy Federal Credit Union
11.2022 - 03.2024
Customer Service Cashier
Publix Grocery Store
06.2022 - 11.2022
Car Wash Attendant
Vannoys express car wash
10.2021 - 06.2022
High School Diploma -
J.M. Tate High School
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