LOGAN HATCHER
Arcanum
Summary
Accomplished operations and account management professional with 9 years of experience in facilities operations, warehouse management, and water treatment systems. Managed multimillion-dollar customer relationships, led teams, and oversaw budget administration and complex equipment installations. Delivered technical solutions that enhanced operational performance and supported customer retention in water treatment and facility support services.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Representative
DuBois Chemicals
03.2023 - Current
- - Manage and maintain a commercial and institutional account portfolio exceeding $1 million in annual revenue.
- Served as primary technical resource for customers, providing water treatment support, managing chemical programs, maintaining equipment, and offering operational consultation.
- - Lead water safety monitoring programs for Mount Carmel and Trinity Health hospital facilities throughout Columbus, Ohio.
- - Coordinate and perform quarterly water testing programs including Legionella, Heterotrophic Plate Count (HPC), and Pseudomonas sampling and reporting.
- - Perform installation, startup, troubleshooting, repair, and preventative maintenance of water treatment and chemical dispensing equipment.
- - Oversee and coordinate equipment installation projects involving customers, contractors, facility personnel, and internal teams.
- - Provide technical training and operational guidance regarding water treatment systems and chemical management programs.
- - Identify opportunities for account growth through product recommendations, service enhancements, and operational improvements.
- - Developed long-term customer relationships through consistent communication, site visits, and responsive service.
- - Resolve technical and operational challenges while maintaining high customer satisfaction and retention.
- - Recognized as a trusted technical resource and routinely called upon to assist with complex installations and specialized customer projects.
Warehouse Manager / Custodial Coordinator
Northmont City Schools
12.2016 - 03.2023
- - Managed daily operations of a 20,000-square-foot warehouse facility supporting district-wide maintenance and custodial functions.
- - Directed custodial operations across 11 district facilities while supervising a workforce of more than 30 custodial employees.
- - Administered $200,000 annual operating budget, ensuring cost controls and operational efficiency.
- - Oversaw purchasing, inventory management, storage, and distribution of cleaning chemicals, equipment, and custodial supplies.
- - Developed and implemented operational procedures and training programs, enhancing service consistency and employee performance.
- - Managed vendor relationships and evaluated products, equipment, and services, optimizing support for district operations.
- - Implemented process improvements that enhanced accountability, efficiency, and service quality across multiple facilities.
- - Served as a certified Crown Forklift Trainer responsible for employee certification, safety compliance, and equipment training.
Education
Plumbing & HVAC Certification -
Four County Career Center
High School Diploma -
Stryker High School
Skills
- - Technical Service & Support
- - Water Treatment Systems
- - Water safety programs
- - Legionella testing
- - Water Safety Testing
- - Legionella Monitoring
- - Equipment Installation & Startup
- - Equipment Installation & Repair
- - Preventive Maintenance
- - Account Management
- - Customer Retention & Growth
- - Business Development
- - Operations Management
- - Project Coordination
- - Supply Chain Management
- - Logistics and Distribution
- - Vendor Management
- - Vendor Relations
- - Cost Management
- - Budget Management
- - Process Improvement
- - Quality Assurance
- - Risk Management
- - Problem Solving
- - Team Leadership
- - Staff Development & Training
- - Microsoft Office Suite
- - CRM
- - Safety and Compliance Programs
- - Microsoft Office Suite
- - CRM
- - Safety and Compliance Programs
Certification
- - Plumbing & HVAC Certification
- - Crown Forklift Trainer Certification
PROFESSIONAL HIGHLIGHTS
- - Manage a customer portfolio exceeding $1 million in annual revenue.
- - Lead water safety testing programs for major healthcare facilities throughout Central Ohio.
- - Support Legionella, HPC, and Pseudomonas monitoring initiatives for hospital water systems.
- - Frequently selected to assist with new customer equipment installations and startup projects.
- - Managed operations across 11 facilities and supervised more than 30 employees.
- - Administered a $200,000 annual operating budget.
- - Managed a 20,000-square-foot warehouse operation.
- - Developed strong customer, vendor, and stakeholder relationships across healthcare, education, and commercial sectors.
Timeline
Service Representative
DuBois Chemicals
03.2023 - Current
Warehouse Manager / Custodial Coordinator
Northmont City Schools
12.2016 - 03.2023
Plumbing & HVAC Certification -
Four County Career Center
High School Diploma -
Stryker High School