- Woodworking & Working with Resin
- Event planning
- Computer building
- Camping & Hiking
- The idea of travel (tough in this economy)
Logan Hawley
Puyallup,WA
Summary
Results-driven professional with a solid background in automotive service and warehouse operations. Proven ability to streamline processes, enhance customer experiences, and collaborate effectively with teams to achieve high satisfaction rates.
Overview
8
8
years of professional experience
Work History
Parts & Service Advisor
Volvo Cars Tacoma
Fife, WA
04.2022 - 02.2026
- Assisted customers with service inquiries and vehicle maintenance recommendations.
- Coordinated repair orders and maintained accurate service documentation.
- Managed customer follow-ups to ensure satisfaction and retention.
- Collaborated with technicians to facilitate efficient service delivery.
- Streamlined appointment scheduling to optimize service workflow and reduce wait times.
- Maintained high customer satisfaction standards to meet or exceed targets.
Warehouse Shipping Lead
Oak Distribution
Sumner, WA
04.2020 - 02.2022
- Supervised daily shipping operations, ensuring timely and accurate order fulfillment.
- Trained and mentored new warehouse staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Coordinated with transportation providers to optimize shipping schedules and reduce costs.
- Reduced errors in shipped orders with thorough quality checks and proper documentation.
Parts Counter Sales Person
NAPA Auto Parts - Genuine Parts
Sumner, WA
01.2018 - 03.2020
- Processed customer orders efficiently using point-of-sale systems.
- Assisted customers in selecting appropriate auto parts based on vehicle specifications.
- Managed inventory levels, ensuring timely restocking of high-demand items.
- Trained new staff on product knowledge and customer service best practices.
- Coordinated with suppliers to resolve discrepancies in order fulfillment quickly.
- Analyzed sales trends to optimize inventory management and reduce excess stock.
- Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
Education
High School Diploma -
Emerald Ridge High School
Puyallup, WASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Price quoting
- Customer relationship management
- Team collaboration
- Data entry
- Mechanical aptitude
Interests
Timeline
Parts & Service Advisor
Volvo Cars Tacoma
04.2022 - 02.2026
Warehouse Shipping Lead
Oak Distribution
04.2020 - 02.2022
Parts Counter Sales Person
NAPA Auto Parts - Genuine Parts
01.2018 - 03.2020
High School Diploma -
Emerald Ridge High School