Logan Herren
Summary
Engaging and leading my peers and talented para-professionals, I drive change and collaboration while demonstrating forward-thinking and growth mindsets. Significant business results are achieved by finding the value in individual skillsets, thinking from the customers perspective, and promoting process improvement.
Overview
15
15
years of professional experience
Work History
Business Services Team Lead
State Farm Insurance
03.2023 - Current
- Drives departmental change and process development as a leader in both Marketing and Policy Assignments
- Fosters clear, effective communication with internal and external business partners, engineering solutions for complex requests
- Empowers and equips para-professional/support employees with business knowledge and skillsets by facilitating and leading training
- Develops communications and job processes, positively affecting enterprise initiatives and growth results
Agency Operations Technician
State Farm Insurance
04.2016 - 03.2023
- Effective leader impacting multiple areas (Contact Center, Licensing, Access, Policy Assignments), utilizing strong oral and written communication skills
- Selected to join the Contracts/Compensation team
- Added value across the department as a Change Champion Committee member; effectively communicated shared information and maintained confidentiality on current/upcoming initiatives
- Recommended change in processes and procedures, improving the customer and user experience
Underwriting Service Assistant
State Farm Insurance
01.2014 - 04.2016
- Leader among the Personal Lines Auto Acquisition teams, examining insurance applications for completeness and satisfactory qualifications
- Encouraged team growth by leading projects, side by sides, and huddle presentations, while also maintaining a consistently high level of personal production and accuracy
- Represented my department as a Change Champion Committee member, engaging in dialogue on evolving business landscape
Agent Team Member
Carol Harris State Farm
09.2013 - 01.2014
- Market, sell, and service State Farm policies and customer accounts
- Licensed in Texas for Property/Casualty and Life Insurance
- Active in community events, breakfast drop-ins, neighborhood marketing, and prospecting efforts
Securiity Forces Airman
Texas Air National Guard
10.2009 - 10.2015
- Enlisted in United States Air Force - Texas Air National Guard October 2009
- Completed basic and specialized trainings in 2010
- Served on active duty orders at the direction of the United States Air Force and Governor of the State of Texas
- Maintained proficiency in combat and weapons skills
- Achieving the rank of Senior Airman, led lower-ranking individuals as they entered the unit and progressed through training
- Leader within my unit on flag detail assignments, Wounded Warrior events, etc. throughout enlistment period
Education
Bachelor of Arts - Speech Communication/Mass Comms
Ouachita Baptist University
Arkadelphia, AR05-2008
Skills
- Veteran - United States Air Force
- Dynamic Leadership
- Staff Development
- Cross-Functional Coordination
- Team Building
- Customer and Business Partner Relations
Timeline
Business Services Team Lead
State Farm Insurance
03.2023 - Current
Agency Operations Technician
State Farm Insurance
04.2016 - 03.2023
Underwriting Service Assistant
State Farm Insurance
01.2014 - 04.2016
Agent Team Member
Carol Harris State Farm
09.2013 - 01.2014
Securiity Forces Airman
Texas Air National Guard
10.2009 - 10.2015
Bachelor of Arts - Speech Communication/Mass Comms
Ouachita Baptist University
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<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform<ul><li>Roles and Responsibilities</li><li>Hiring and team building</li><li>Managing team’s career progression and performance reviews</li><li>Managing Performance improvement plan and firing</li><li>Mentoring</li><li>Product roadmap planning and execution</li><li>Accountability of the entire delivery execution including the risk mitigation planning.</li><li>Stakeholder management</li><li>Adhering to Apple Privacy and Security Guidelines for platform</li><li>Design and implementation of new architectures and solutions to manage all online services for AdXchange in Apple Ads.</li><li>Design and implementation of new architectures and solutions deliver Budget experimentation in Apple Ads</li><li>Design and implementation of new architectures and solutions to manage data for Ad Platform.</li><li>Creating and maintaining all the data and analytics and revenue pipelines for Ad Platforms</li><li>Driving the solution for data ingestions and data processing across Ad platform</li><li>Defining the Strategy for data governance and data access</li><li>Collaboration with business to deliver relevant data and insight for our strategy and decisions.</li><li>Managing storage, processing, copy/synchronization etc. appropriate to scale</li><li>Enabling machine learning and algorithm groups by proving them right frameworks and data</li><li>Advancing team’s design methodology and quality programming practices and evangelize those techniques across Ad platform.</li><li>Deliveries</li><li>Setup 8+ member team to design and deliver Budget Allocation and Budget experimentation.</li><li>Leading Ad Delivery services team, responsible for delivering various capabilities like query understanding, targeting, fraud etc.</li><li>Delivered and Lead Design for observability for budget, and data platform in Ad platform.</li><li>Setup 11+ members high performing team to handle various business needs such as analytics and micro services for Display Advertising as well as Data Platform</li><li>Instrumental in driving Data Platform throughout the SDLC from inception, design, development, testing and deployment.</li><li>Instilled a strong team culture of high-quality delivery by constructive feedback, cross collaboration, focus and motivation.</li><li>Delivered Realtime and Batch Platform with various integrations</li><li>Delivered new DIP design for Data Platform</li><li>Delivered design of all the components of Data processing platform</li><li>Transitioned Display data work to India seamlessly and delivered many critical business impacting features and organizational security initiatives.</li><li>Closely worked with various stakeholders to understand the requirements which resulted into efficient remote work culture.</li><li>Seamless Display execution and set up best practices for 24X7 production on-call.</li><li>Tools and Technologies</li><li>AWS, S3, Kafka, Spark, Hadoop, EMR, Hive, Scoop, Flume, Cassandra, Airflow, Oozie, Gobblin, Schema Store, Icloud, Grafana, Kubernetes, Vertica, Alation, snowflake, druid, Iceberg, Java, Scala, IntelliJ, Oracle, MySql, Git, RIO, Spinnaker, Elastic cache, Grpc, Agile.</li></ul> at Apple - Adplatform