LOGAN HOOD
Pine Mountain,GA
Summary
Dynamic sales and service leader with extensive experience at Northwest Exterminating, excelling in problem-solving and customer service. Proven track record in managing multi-million dollar operations, enhancing team performance, and driving revenue growth. Adept at conflict resolution and relationship building, fostering high customer satisfaction and team collaboration.
Overview
12
12
years of professional experience
Work History
Sales Plus Professional
Northwest Exterminating
01.2023 - Current
- Inspected homes and businesses and provided solutions to problems, participated In networking events to grow the business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
Service Center Manager
Northwest Exterminating
01.2022 - 01.2023
- Managed a $3.5 million dollar revenue service center with 20 employees. Managed sales and revenue budgets along with P&L reports.
- Supervised daily operations of service center team and workflow management.
- Trained staff on customer service protocols and pest control solutions.
- Managed inventory levels of pest control products and equipment supplies.
- Resolved customer inquiries and complaints with effective communication skills.
- Conducted performance evaluations and provided feedback to team members.
Service Center Supervisor
Northwest Exterminating
01.2021 - 01.2022
- Oversaw day to day operations and helped track sales and revenue budgets. Trained new teammates.
- Supervised daily operations of service center teams and ensured smooth workflows.
- Trained staff on pest control procedures and safety protocols for optimal performance.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Served as a liaison between corporate management teams and front line employees when resolving conflicts.
Region 1 Sales Coach
Northwest Exterminating
<ul>
<li>Conducted role-playing exercises to enhance sales techniques and customer interactions.</li>
<li>Analyzed sales performance data to identify improvement areas for team members.</li>
<li>Mentored new hires on best practices in customer engagement and service delivery.</li>
<li>Implemented feedback sessions to refine sales approaches and drive team motivation.</li>
</ul>
01.2021 - 12.2021
- Conducted role-playing exercises to enhance sales techniques and customer interactions.
- Analyzed sales performance data to identify improvement areas for team members.
- Mentored new hires on best practices in customer engagement and service delivery.
- Implemented feedback sessions to refine sales approaches and drive team motivation.
Sales Plus Professional
Northwest Exterminating
01.2018 - 01.2021
- Trained new sales professionals and assisted established sales professionals, tracked sales budgets.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Region 1 Route Support
Northwest Exterminating
01.2014 - 01.2018
- Assisted all offices across the region with all services provided by the company.
- Worked with cross-functional teams to achieve goals.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Arts - History
Troy University
Troy, AL07-2025
High School Diploma - Lagrange, GA
LaGrange High School
Lagrange, GA05-2014
Skills
- Problem solving
- Conflict resolution
- Sales techniques
- Time management
- Customer service
- Adaptability
- Management
- Communication
- Teamwork
- Relationship building
References
- Steve Pardue, 706-302-5040, City Councilman, LaGrange, GA
- Randy McCorkle, 229-314-0089, President, Peoples Bank of GA
Timeline
Sales Plus Professional
Northwest Exterminating
01.2023 - Current
Service Center Manager
Northwest Exterminating
01.2022 - 01.2023
Service Center Supervisor
Northwest Exterminating
01.2021 - 01.2022
Region 1 Sales Coach
Northwest Exterminating
01.2021 - 12.2021
Sales Plus Professional
Northwest Exterminating
01.2018 - 01.2021
Region 1 Route Support
Northwest Exterminating
01.2014 - 01.2018
Bachelor of Arts - History
Troy University
High School Diploma - Lagrange, GA
LaGrange High School