Logan J. Klein
Saint Paul,MN
Summary
Property claims professional with comprehensive experience in assessing and managing property damage. Strong analytical skills, combined with expertise in insurance policies, enable accurate evaluations and efficient claim resolutions. Known for fostering team collaboration and adapting to dynamic environments to achieve optimal results. Reliable and resourceful, with keen ability to balance client needs and organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Property Field Adjuster
Farmers Insurance Exchange
Saint Paul, MN
01.2025 - Current
- Conducted in-depth scene investigations to gather crucial evidence, such as photographs and witness statements, to support claim resolutions.
- Contributed to the development of company training materials, sharing expertise on best practices within the field adjusting industry.
- Increased efficiency in claim processing by utilizing industry-standard software for documentation and communication.
- Developed strong relationships with local contractors, expediting repair work for policyholders and resulting in faster claim resolutions.
- Collaborated with contractors to ensure timely repairs and restoration of properties, minimizing downtime for clients.
- Improved customer satisfaction by promptly addressing property damage claims and providing accurate assessments.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Used Xactimate to compile estimates for personal property and structure damage.
- Balanced workload effectively while maintaining a high level of accuracy, prioritizing tasks based on urgency and importance for overall business objectives.
Senior Contents Lead and Safety Comittee Member
Paul Davis Restoration, MSP
07.2023 - 01.2025
- Leading a department and delegating tasks whether on a job site or in the warehouse
- Creating a training plan for department employees
- Forklift training and certification
- As a part of the safety committee I come up with safety policies and strategies to help keep DART rate low
- Ongoing insurance compliance and maintaining a customer connection to get a job done timely and efficiently and keeping clients happy throughout our process
- DOT certification and experience in driving diesel trucks, box/moving trucks, and sprinter vans
Project Coordinator and Vendor Relations Administrator
Paul Davis Restoration, MSP
11.2022 - 07.2023
- Working with Clients and Insurance companies throughout their claim process for mitigation, contents, and reconstruction services
- Communication with project managers and aiding them to send required documentation to the necessary parties for approvals or signing
- Following strict compliance requirements for individual insurance and Third Party Administrative companies in each step of a job
- Administrative support in multiple aspects of an ongoing job
- Situational hiring support for Client Care Coordinator and Training of new hires
Administrative Assistant
Paul Davis Restoration, MSP
07.2022 - 11.2022
- Answering phones and transferring calls to the required parties
- Microsoft Excel training (pulling reports, applying filters, sending reports, and formatting charts/reports)
- Vendor Compliance (tracking vendor compliance with up-to-date certificates of insurance/workers comp insurance, signing on new compliant vendors, and inviting vendors to events)
- Loss intake for insurance claims and associated water/mold/fire/and storm damages
- Working with our commercial companies that contract us jobs and sending weekly summaries to property managers
Contents Technician
Paul Davis Restoration, MSP
08.2020 - 07.2022
- Helping families and commercial business owners in times of need by leading jobs to pack out homes and units affected by water or fire claims
- DOT certification and experience in driving box trucks, sprinter vans, and company SUVs
- Taking initiative
Barista, Shift Supervisor
Starbucks, Lakeville MN
Lakeville, MN
03.2018 - 09.2020
- Maintain a positive workplace environment
- Ensuring a meaningful customer connection
- Training new baristas and motivating employees on tasks for each shift
Outdoor Maintenance
Minnesota Zoo, Apple Valley MN
Apple Valley, MN
06.2018 - 08.2018
- Keeping a clean, safe, and friendly environment for zoo patrons
- Working independently during shifts and getting tasks done in a timely fashion
Education
Associate of Arts -
Inver Hills Community College
Inver Grove Heights, MN05-2020
High School Diploma - undefined
Farmington High School
Farmington, MN06.2017
Skills
- Property damage analysis
- Effective team collaboration
- Property evaluation
- Claims evaluation
- Construction
- Water damage restoration
- Proficient in prioritizing tasks
- Positive interpersonal skills
- Proven leadership capabilities
- Safety regulation adherence
- Service excellence
- Effective problem resolution
- Project management coordination
- Strong focus on accuracy
Certification
- Fire and Smoke Damage Restoration Technician (FSRT), IICRC - 2021
- Water Damage Restoration Technician (WRT), IICRC - 2023
Timeline
Property Field Adjuster
Farmers Insurance Exchange
01.2025 - Current
Senior Contents Lead and Safety Comittee Member
Paul Davis Restoration, MSP
07.2023 - 01.2025
Project Coordinator and Vendor Relations Administrator
Paul Davis Restoration, MSP
11.2022 - 07.2023
Administrative Assistant
Paul Davis Restoration, MSP
07.2022 - 11.2022
Contents Technician
Paul Davis Restoration, MSP
08.2020 - 07.2022
Outdoor Maintenance
Minnesota Zoo, Apple Valley MN
06.2018 - 08.2018
Barista, Shift Supervisor
Starbucks, Lakeville MN
03.2018 - 09.2020
High School Diploma - undefined
Farmington High School
Associate of Arts -
Inver Hills Community College