I am seeking a challenging position with a reputable and established company that offers opportunities for personal and professional growth. I aim to leverage my skills and experience to contribute to the company’s success while continuously enhancing my abilities. I am eager to take on new responsibilities and advance within the organization, with the goal of making a lasting impact and achieving mutual success.
Overview
9
9
years of professional experience
1
1
Certification
Work History
New/Used Car Salesman
Dodge Freedom Dealership
02.2024 - Current
Conducted in-depth market research to identify and target prospective customers and high-potential segments.
Proactively engaged new and existing leads via phone, text, and email to follow up on inquiries and stimulate interest in vehicle purchases.
Delivered a professional and personable meet-and-greet experience to establish rapport and guide customers through the dealership sales process.
Presented vehicle features, financing options, and trade-in evaluations, tailoring offers to customer needs to close sales effectively.
Consistently met or exceeded monthly sales quotas through strong product knowledge and persuasive communication.
Built and maintained long-term relationships with clients to generate repeat business and referrals.
Entered and updated customer information in CRM systems to ensure accurate tracking of leads, sales progress, and follow-ups.
Collaborated with finance and service departments to ensure a smooth post-sale experience and high customer satisfaction.
Pest Control Technician
HomeTeam Pest Defense
12.2022 - 12.2023
Managed a daily service route across various city locations to deliver pest control solutions to residential clients.
Diagnosed pest issues on-site and recommended customized treatment plans based on client needs and property conditions.
Promoted and sold additional services and products, increasing customer value and satisfaction.
Delivered exceptional customer service to build trust, retain existing clients, and attract new business through referrals.
Maintained company vehicle in clean, working condition and ensured pest control license and certifications were current.
Accurately completed and submitted service tickets to Accounts Receivable promptly to support efficient billing cycles.
Lead (Outbound)
Capstone Staffing LLC-Home Depot
01.2021 - 11.2022
Reported to the facility 30 minutes early each day to coordinate team readiness and ensure timely start of shift operations.
Supervised and paced a team of 15 order pullers, monitoring performance, accuracy, and adherence to safety protocols.
Sent daily production and workflow updates via email to General Managers to maintain clear communication and operational alignment.
Utilized Microsoft Word and Excel for task management, performance tracking, and reporting.
Ensured compliance with company policies and quality standards while maintaining a high-performing, motivated team environment.
Inbound Warehouse Associate
Williams Sonoma Inc
01.2019 - 12.2019
Streamlined inbound processes by accurately receiving, sorting, and storing incoming shipments.
Facilitated efficient movement of materials throughout the facility using various equipment such as forklifts, pallet jacks, and hand trucks.
Operated reach truck, pacer, and electric pallet jack to unload products from trailers
Stored products in warehouse racks for organized inventory management
Prepared items for outbound shipments by receiving and picking orders efficiently
Ensured accurate placement and retrieval of goods to maintain workflow and minimize errors
Packer/Equipment Operator
Kohl’s Distribution
10.2016 - 12.2018
Efficiently picked, packed, and shipped merchandise with 100% accuracy, consistently meeting or exceeding daily productivity quotas.
Operated forklifts, pallet jacks, and reach trucks safely to transport inventory and load/unload shipments.
Maintained a clean, organized workspace and adhered strictly to all warehouse safety standards with zero incidents.
Conducted routine inspections on equipment, reported malfunctions, and ensured uninterrupted workflow with minimal downtime.
Demonstrated self-motivation and time management by working independently with little to no supervision.
Assisted team members and supported other departments during peak hours, contributing to overall warehouse efficiency.
Applied shipping labels and documentation accurately, ensuring error-free order fulfillment and customer satisfaction.
Replenished materials at packing stations proactively, avoiding delays and keeping lines moving smoothly.
Troubleshot and resolved inventory and order discrepancies independently, minimizing delays and escalations.
Education
High School -
Desoto High School
600 Eagle Dr, Desoto TX
06.2016
Skills
MS Word, MS PowerPoint, MS Excel Outlook, Alpha Numeric Ten Key, Typing, Data Entry, Cashier, Customer Service, Stock, Quality Inventory Control, Cross-trained on multiple warehouse equipment & departments, Supervisory, Pest Control Extermination, & Sales
Certification
High School Diploma
Occupation Safety and Health Administration Certification – Id# 36-70-18-19-77-3
Pest Control license 2023-2024
Accomplishments
As a Warehouse Outbound Lead at Home Depot, I led a team of 15–20 associates, driving performance through coaching, mentoring, and accountability. I streamlined onboarding by training new hires on safety protocols, RF scanner operation, and outbound processes. I worked closely with inventory and receiving teams to maintain accurate stock levels and reduce discrepancies. Additionally, I leveraged warehouse management systems (WMS) to track key performance indicators, including pick rates, load times, and shipping accuracy.
As a Residential Route Pest Control Technician, I managed a weekly service route of over 100 homes, achieving a 90% customer retention rate through strong client relationships and consistent, effective service. I maintained high first-treatment resolution rates by accurately diagnosing infestations and implementing targeted solutions, which reduced repeat visits. I optimized route scheduling to boost efficiency and upheld punctuality and reliability across all appointments. Additionally, I drove revenue through client education and upselling services such as termite protection and mosquito control. I ensured full compliance with safety regulations and completed all required certifications on time.
In my rookie year as a New Car Salesman, I quickly mastered product knowledge across multiple vehicle lines and became proficient with CRM and financing systems within 60 days. I maintained high customer satisfaction ratings, built a loyal client base through repeat and referral sales, and effectively upsold protection plans, accessories, and warranties to boost gross per unit. I ensured contract and finance paperwork was accurate, which streamlined deal closings and enhanced the customer experience. Recognized for my professionalism and team-oriented attitude, I also supported colleagues with lot organization, deliveries, and customer overflow.
Cover letter
I am writing to express my interest in pursuing a lead or supervisor role within the company, either now or in the future. With a strong foundation in the logistics warehouse setting, I bring valuable versatility through my cross-training in multiple departments. This hands-on experience has given me a comprehensive understanding of warehouse operations and the ability to adapt quickly to various roles and challenges. I am fully committed to continuing to grow within the company and am more than willing to work my way up, contributing to team success and driving operational excellence along the way.