Logan Konetsco
Amarillo
Summary
Detail-oriented professional with a strong academic background and hands-on experience in high-volume customer service roles. Known for clear communication and problem-solving abilities, dedicated to providing exceptional service and maintaining accurate transactions in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Computer Room Monitor
Amarillo College
Amarillo
09.2024 - Current
- Executed computer updates to maintain system integrity and security.
- Prevented unauthorized behaviors with continuous monitoring.
- Installed and configured computers for operational readiness while transporting items from Amarillo College.
- Organized supplies and equipment for optimal accessibility and maintained daily order.
Team Member / Attractions Specialist
Cinergy Entertainment Group
Amarillo
02.2023 - 09.2024
- Maintained bowling lanes, arcade games, and attractions to ensure safety and smooth operation, enhancing guest enjoyment.
- Assisted guests with prize redemption, play card management, and ticketing for movies, laser tag, and ropes course activities.
- Resolved technical issues and addressed guest inquiries promptly, improving overall customer satisfaction.
- Processed transactions, added funds to guest play cards, and handled cash and electronic payments accurately.
- Collaborated with team members in daily operations, fostering a positive and engaging environment for guests.
- Adapted to a fast-paced, high-volume environment, efficiently multitasking across attractions, lanes, and guest services.
Resident Technology Intern
Baptist Community Services
Amarillo
08.2023 - 05.2024
- Provided on-site technical support for residents, resolving hardware and software issues quickly and effectively.
- Assisted with setup and troubleshooting of internet connections, email accounts, and devices.
- Guided users of all skill levels through technical issues with patient, step-by-step instructions.
- Documented inquiries and troubleshooting steps to streamline follow-up and improve resolution processes.
- Installed network drops in various locations to enhance connectivity. Access Access Points, and installed new Cat 5e cables in each room.
- Followed up on tickets and clarified solutions to ensure project completion and enhance user understanding. by closing following up on tickets and explaining the solution.
Education
Associate of Business Administration -
Amarillo College
Amarillo, TX05-2026
High School Graduate - Advanced Placement Scholar
Tascosa High School / Amtech Career Academy / AACAL
Amarillo, TX05-2024
Skills
- Network troubleshooting
- Technical support
- Microsoft Office
- Customer service
- Time management
- Punctuality and reliability
Timeline
Computer Room Monitor
Amarillo College
09.2024 - Current
Resident Technology Intern
Baptist Community Services
08.2023 - 05.2024
Team Member / Attractions Specialist
Cinergy Entertainment Group
02.2023 - 09.2024
Associate of Business Administration -
Amarillo College
High School Graduate - Advanced Placement Scholar
Tascosa High School / Amtech Career Academy / AACAL