Logan Kouski
Ellerbe,US
Summary
An all-rounder with 13+ years of distribution center experience and customer service applying rigorous inspection and material-handling practices to improve product quality and on-time delivery. Skilled in inspection audits, order fulfillment, heavy lifting and safety compliance, with a track record of reducing defects and streamlining procedures to boost efficiency. Calm under pressure and detail-focused, seeks to expand responsibility in quality assurance.
Overview
13
13
years of professional experience
1
1
Certification
Work History
QUALITY CONTROL SPECIALIST
American Woodmark
Hamlet, NC
- 10.2025
- Implemented rigorous inspection processes, resulting in a marked reduction in defects and enhancing overall product quality.
- Coordinated with cross-functional teams to develop quality standards, ensuring alignment and shared accountability for product excellence.
- Maintained comprehensive records of quality assessments and corrective actions, supporting compliance and facilitating continuous improvement initiatives.
QUALITY CONTROL SPECIALIST
Homage
Columbus, OH
02.2024 - 02.2025
- Conduct meticulous inspections and audits, maintaining stringent quality standards throughout the fulfillment process.
- Streamline inspection procedures, significantly reducing errors and enhancing overall efficiency in the fulfillment chain.
CUSTOMER SERVICE REPRESENTATIVE
CBI Brands
Hilliard, OH
02.2022 - 01.2024
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
TRUCK LOADER
Target Distribution Center
West Jefferson, OH
09.2015 - 10.2021
- Loaded semi-trailer trucks with forklifts to drop freight.
- Packaged, crated and loaded items safely for transport.
- Operated forklift, pallet jack and other equipment to perform loading tasks.
- Maximized truck space by loading efficiently.
- Applied shrink wrap to pallets, securing product for storage and shipment.
- Enforced safety rules and procedures to minimize injuries.
- Demonstrated flexibility by working extended hours during peak periods, consistently meeting tight deadlines and ensuring timely order fulfillment.
SEASONAL WAREHOUSE PACKER
L Brands
Reynoldsburg, OH
09.2014 - 05.2015
- Picked and packed orders using pick sheets and RF scan guns for accuracy.
- Placed products on conveyors for final wrapping and shipment.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
1ST SHIFT CASHIER/STOCKER
PetSmart
Dublin, OH
08.2012 - 09.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to ensure safety and accessibility.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
3RD SHIFT BAKER'S ASSISTANT
Panera Bread
Reynoldsburg, OH
04.2012 - 06.2014
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Baked fresh bread and pastries for cafes and restaurants.
- Mixed batters and dough according to recipes.
- Kept track of inventory levels of ingredients.
- Ensured that all food safety regulations were followed correctly.
- Adhered to safety protocols to minimize mishaps and accidents with baking equipment.
- Generated turn movement and maintained monthly inventory to control product and ingredient spoilage.
Education
High School Diploma -
Reynoldsburg City School
Reynoldsburg06.2012
Skills
Quality control, Communication, Problem assessment, Calm under pressure, Prioritization, Call documentation, Multitasking, De-escalation techniques, Order fulfillment, Material handling, Trailer loading, Stockroom procedures, Courteous demeanor, Health & Safety compliance, Self-Motivated, Standing for long periods, Material loading & unloading, Manual depal, Heavy lifting, Endurance & Stamina, Adaptability, Reliable vehicle, Warehouse operations
Certification
- MIXOLOGY ABC Bartending School Columbus, OH Jun 2016 - Aug 2016
- ADULT, CHILD AND BABY FIRST AID/CPR/AED American Red Cross Apr 2025
Timeline
QUALITY CONTROL SPECIALIST
Homage
02.2024 - 02.2025
CUSTOMER SERVICE REPRESENTATIVE
CBI Brands
02.2022 - 01.2024
TRUCK LOADER
Target Distribution Center
09.2015 - 10.2021
SEASONAL WAREHOUSE PACKER
L Brands
09.2014 - 05.2015
1ST SHIFT CASHIER/STOCKER
PetSmart
08.2012 - 09.2014
3RD SHIFT BAKER'S ASSISTANT
Panera Bread
04.2012 - 06.2014
QUALITY CONTROL SPECIALIST
American Woodmark
- 10.2025
High School Diploma -
Reynoldsburg City School