Logan Kring
Greeneville,TN
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in the field roles with high-volume customer demands.
Overview
11
11
years of professional experience
Work History
Team Leader
Envision, Inc.
Greeneville, TN
12.2019 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Organized monthly staff meetings to provide client and procedure updates.
- Providing care to aging and developmentally delayed individuals
- Creating staff schedules to follow staffing requirements
- Completing daily documentation, and reviewing all staff daily documentation
Customer Care Agent/ Nesting Coach
Advanced Call Center Tech.
Johnson City, TN
08.2018 - 01.2019
- Performed in-depth research to answer more complex questions
- Taking Supervisor calls for new hire agents
- Assisting in training new agents
- Leading group huddles/meetings
- Answering questions about procedures and policy’s
- Assisting customers with fraud and balances on their credit card account.
Tour Guide
Singer Castle
Chippewa Bay, NY
07.2013 - 10.2018
- Created tour programs with a focus on providing positive guest experiences
- Acquired tickets and fees from individuals and larger groups prior to the start of the tour
- Developed guest relationships to achieve a high level of satisfaction
- Built detailed knowledge on Singer Castle to thoroughly answer guest questions
- Processed guest payments for room charges, and catered to their needs.
Customer Care Agent
Sykes
Morristown, TN
07.2018 - 09.2018
- Performed in-depth research to answer more complex questions
- Helped customers select products that best fit their personal needs
- Resolved product issues and shared benefits of new technology
- Built customer confidence by actively listening to their concerns and giving appropriate feedback.
Education
High School Diploma -
Alexandria Central School
Alexandria Bay, NY, USA01.2016
Certificate in Business -
Bohlen Technical Center
Watertown, NY, USA01.2016
Independent Studies -
Jefferson Community College
Watertown, NY, United StatesSkills
- Computer proficient
- Results-oriented
- Time management skills
- Quick learner
- Microsoft Office
- Excellent communication
- Customer Service
- Customer Relations
- Inbound Customer Service
References
- Laycea DuBois, work reference, 423-500-8813
- Gayle Agner, work reference, (423) 416-0468
- Judy Russ, work reference, (570) 460-1872
Timeline
Team Leader
Envision, Inc.
12.2019 - Current
Customer Care Agent/ Nesting Coach
Advanced Call Center Tech.
08.2018 - 01.2019
Customer Care Agent
Sykes
07.2018 - 09.2018
Tour Guide
Singer Castle
07.2013 - 10.2018
High School Diploma -
Alexandria Central School
Certificate in Business -
Bohlen Technical Center
Independent Studies -
Jefferson Community College
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