Logan Kusiak
De Kalb,TX
Summary
Dynamic Assistant Manager with a proven track record at Little Caesars Pizza, excelling in customer engagement and team building. Enhanced sales through strategic promotions and effective inventory management, achieving significant revenue growth. Skilled in conflict resolution and financial transaction processing, fostering a positive work environment and driving exceptional service standards.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Little Caesars Pizza
Harker Heights, TX
01.2021 - 03.2024
- Supervised daily operations to ensure efficient workflow and service quality.
- Trained and mentored team members on customer service protocols and product knowledge.
- Managed inventory control processes to minimize waste and optimize stock levels.
- Implemented promotional strategies to increase sales during peak hours.
- Coordinated staff schedules to maintain optimal workforce levels during busy shifts.
- Resolved customer complaints promptly, ensuring high satisfaction rates and loyalty.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Oversaw daily operations to maintain store cleanliness and organization.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Bed Bath & Beyond
Harker Heights, TX
03.2022 - 01.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained inventory accuracy through regular stock checks and organization of merchandise displays.
- Processed transactions efficiently using point-of-sale systems, ensuring a seamless checkout experience.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Dollar General Market
Copperas Cove, TX
04.2020 - 11.2021
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Copperas Cove High School
Copperas Cove, TX05-2020
Skills
- Customer engagement
- Financial transaction processing
- Strategic team guidance
- Decision-making
- Problem-solving
- Time management
- Employee oversight
- Strategic task assignment
- Goal setting
- Conflict resolution
- Store operations
- Team building
- Employee shift coordination
Timeline
Sales Associate
Bed Bath & Beyond
03.2022 - 01.2023
Assistant Manager
Little Caesars Pizza
01.2021 - 03.2024
Sales Associate
Dollar General Market
04.2020 - 11.2021
High School Diploma -
Copperas Cove High School